BonjourPoupette

The Menagerie of Inscrutable Magic

Garibaldi, Oregon
|
| 4,566 Sales | 5 out of 5 stars 5 out of 5 stars

BonjourPoupette is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    I'm available for custom requests and am happy to accommodate shorter turnaround times, so please contact me if you'd like me to make something that is sold out or if you have an idea for a custom piece. If you'd like to see my custom work and more sculptures for sale, check out my new website at www.bonjourpoupette.com

Wishing you all good enough health, peace of mind and delight in the magic of small things.

Love, Sofie and the Poupettes

Announcement

Last updated on Nov 16, 2023

I'm available for custom requests and am happy to accommodate shorter turnaround times, so please contact me if you'd like me to make something that is sold out or if you have an idea for a custom piece. If you'd like to see my custom work and more sculptures for sale, check out my new website at www.bonjourpoupette.com

Wishing you all good enough health, peace of mind and delight in the magic of small things.

Love, Sofie and the Poupettes

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Sofie Skein

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Sofie Skein

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Average item review
5 out of 5 stars
(2055)
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About BonjourPoupette

Sales 4,566
On Etsy since 2010

Welcome to the Menagerie of Inscrutable Magic

Shop members

  • Sofie Skein

    Owner, Sculptor, Shopkeeper

    Bonjour Poupette is my full-time occupation. I'm personally responsible for every facet of this shop: designing and sculpting all the Poupettes from start to finish, photography, customer service, and shipping. I look forward to hearing from you!

Shop policies

Last updated on Oct 30, 2020

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

More information

Last updated on Jan 4, 2024

Frequently asked questions

Do you accept custom and personalized orders?

Yes, I accept a limited number of custom orders every month. I require payment to schedule the shipping date and I send photos when it is completed. Please contact me for more information.

By the way, I do not make anything shaggy or bristly, nor animals with complex markings, as they do not look good in my style (I wish they did!). I also never, ever copy other people's ideas, so please don't ask - thanks! ^_^

Can I place this sculpture directly on a cake without an additional base?

Yes, my figurines are made of a professional-grade, non-toxic polymer and do not require toxic paints or varnishes, because the pigment is permanently suspended in the polymer. Therefore, they can stand directly on a cake. They are also waterproof, and can be carefully hand-washed with a gentle soap as needed.

Why do you require Signature Confirmation? What if I'm not at home to receive the package?

Signature Confirmation is typically required to prevent theft (unless shipping to a USPS PO Box). I do make exceptions by request. Just know that this may increase the chances of it being stolen, if you are not at home to receive it. (In twelve years of shipping thousands of packages, the only ones that have gone missing, were left on porches or at apartment doors.)

If you are unable to sign for the package on delivery day, I recommend keeping an eye on the tracking, and once a delivery attempt has been made, go to your local post office with the tracking number to pick it up. Back in the day USPS used to leave notices and attempt re-delivery, but this has become rare in recent years, and I do not count on it.

How long will it take for my order to ship?

I ship all purchases, that are not custom orders, the next business day.

Can you tell me more about shipping to U.S. addresses?

'Free Shipping' to U.S. addresses is either USPS Ground Advantage, which normally takes from 2-5 days or USPS Priority Mail, which is guaranteed to take from 1-3 business days, depending on your location. The shipping method depends on the weight of the item and is calculated at checkout. You have the option to upgrade USPS Ground Advantage to USPS Priority Mail at checkout. Express Shipping is also available for purchase at checkout and guarantees delivery within 2 business days from the ship date.

All shipments include a USPS Tracking Number automatically sent via e-mail as soon as the package has shipped.

Signature Confirmation is included to discourage theft (unless I'm shipping to a PO Box, or you specifically request otherwise).

Do you include paper invoices in your packages?

You will receive a digital invoice/receipt for your order through Etsy. For packages shipped within the U.S., I do not include a paper invoice, but if you would like one, just let me know and I'll be happy to include one. I am required by law to include 1-3 paper invoices with the purchase price in my packages for all international orders.

Do you ship internationally? What do I need to know?

Yes, I regularly ship internationally. Be advised that actual transit times vary by destination and are not guaranteed by any Postal Service. I no longer ship Express Mail internationally because it is unreliable and no longer guaranteed.

I urge international buyers to be aware of how your local Customs and Postal Service operates before making a purchase.

Please visit this page for more information on your country:
https://help.etsy.com/hc/en-us/articles/360000337247

Can you mark my item as 'Gift' or alter the cost on the customs form?

No, I will not mark international items as "gifts" or alter the cost of goods because this is mail fraud and has serious consequences in the U.S. (13 U.S.C. § 305 : US Code - Section 305: Penalties for unlawful export information) All customs forms are automatically created through USPS and Etsy. They are accurately labeled 'Merchandise' with the actual cost of the item in compliance with international law. I cannot predict nor can I be responsible for delays in customs or any additional fees or taxes that may be charged by your local jurisdiction.

In the event of damage, what do I do?

For minor repairs, I recommend using a cyanoacrylate gel (also known as 'super glue'. I highly recommend Loctite Gel). If a figurine arrives damaged from shipping, I will repair or replace the figurine depending on the amount of damage. Simply let me know and ship it back to me, preferably in its original packaging. I will refund the shipping cost to cover the unforeseen expense and repairing your piece will be my number one priority as soon as it arrives. My turnaround time will be just one week.

Is your packaging recyclable?

I use biodegradable packing peanuts that can be re-used or composted. My gift boxes and shipping boxes are made of paper and can be re-used and recycled. The bubble wrap can be re-used. The only plastics I use are bubble wrap and shipping tape. My shop is in compliance with the German Packaging Act, VerpackG and registered with the LUCID Packaging Register.

Seller details

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