I will endeavour to send all 'ready-made' products within three working days* of receiving payment, unless otherwise stated.

For custom items including large A2 and A1 prints or high quantity orders lead times will be longer and I will advise on this when contacted.

Shipping fees are shown on each item. Orders within the UK will generally be sent by first class royal mail. For larger orders, I may send via recorded delivery. For all other countries please refer to the shipping prices on the item page.

All items are shipped in well-sealed, plastic free or recycled protective packaging.

Note: I cannot be held responsible for any delay in postage once the order has been sent and for international orders, as the buyer, you will be responsible for any additional fees that may be charged at customs.

I’m committed to ensuring that your privacy is protected. Should I ask you to provide certain information then you can be assured that it will only be used in accordance with this privacy statement.

When purchasing products through my online shops, firstly thank you very much(!) and secondly to fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order print for example), if you contact me directly. Further information on the etsy privacy policy can be found here: PRIVACY POLICY I’m committe https://www.etsy.com/uk/legal/privacy/


Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as compliance with the Etsy and Folksy Seller Policies and Terms of Use.


Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Terms of Use.

Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.


How to Contact Me

For purposes of EU data protection law, I, Ruth Thorp, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ruth [!at] ruththorpstudio.co.uk.

Ruth Thorp Studio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th May 2018.