Wool Couture - Privacy Policy on Etsy

This Privacy Policy describes how Wool Couture collect, use, and share information when you purchase an item from Wool Couture, contact Wool Couture, or otherwise use Wool Couture services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Personal information Wool Couture collects

To fulfil your order, you must provide Wool Couture with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of hand knitted items, for example), if you contact me directly.

2. The legal bases Wool Couture relies on to collect, use, and share personal information

Wool Couture rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. The third parties with whom Wool Couture shares your personal information

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. The length of time Wool Couture keeps personal information

Wool Couture retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. If transferring personal information outside of Europe, how the transfer will be handled

Wool Couture does not transfer data supplied through ETSY outside of the EU.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information Wool Couture hold about you by contacting Wool Couture using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict Wool Couture’s use of, or delete your personal information. Absent exceptional circumstances (like where Wool Couture is required to store data for legal reasons) Wool Couture will generally delete your personal information upon request.
Object. You can object to (i) Wool Couture processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from Wool Couture after providing your express consent to receive them. In such cases, Wool Couture will delete your personal information unless Wool Couture have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about Wool Couture’s use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Wool Couture

For purposes of EU data protection law, Claire Gelder, MD of Wool Couture is the data controller of your personal information. If you have any questions or concerns, you may contact me at claire@woolcouturecompany.com. Alternately, you may contact me at Wool Coutures registered office:
Claire Gelder, MD
Wool Couture
BBIC
Innovation Way
Barnsley
South Yorkshire
UK
S75 1JL

Created May 2017