Q: Why has my jewelry not been shipped yet?
A: Jewelry that you ordered is probably made to order and it takes approximately 7-14 business days to complete. Ready to ship items are dispatched in 1 - 3 business days after cleared payment. Shipping date is always mentioned on your order receipt.

Q: How do you ship jewelry and how long is delivery for international orders?
A: All international orders will be shipped via registered priority mail (airmail). Email notification with tracking number will be sent to your email address, once your order has shipped. You will be able to track your parcel from your receipt page on etsy. Delivery time to most countries is 8-20 days. During holidays can be expected delays up to 40 days.

Q: How can I track my parcel? Tracking on Etsy isn't working.
A: You can track your package going on Purchases&Reviews - Track package. If tracking isn't working, you can try with your governmental postal service website or here: https://www.17track.net/
Not all governmental postal services provide tracking.

Q: It has been more than 3 weeks and I still haven't received my jewelry. What to do?
A: First, if you still haven't, try to track your parcel from etsy receipt or your governmental postal service website. Delivery can sometimes be slow because of different reasons. Customs department can hold your mail to check it out and this can take several days. Many times parcel is already lying at the post office waiting for you to collect it. Not all postal services leave note for registered parcel, so please be sure to check if your package is with them.

Q: What will happen if my parcel is lost in transit or I get empty package?
A: Missing or stolen package can be a frustrating thing since there is no guarantee it will ever be found. We encourage our buyers to contact us through conversation on Etsy if not receiving items in 25 days from shipping time. We will immediately work on your case, as quick as possible solve it and refund your money or ship new items.

Q: What about customs duty fees?
A: Customs department can hold your mail to check it out. Please note that all customs duty fees and taxes are the responsibility of the buyer.

Q: I need my jewelry by a certain date. Can you rush my order and ship it sooner?
A: We can start to work on your order sooner and rush it, but there is no guarantee package will arrive in time since we don't have any influence on postal service work. Please contact us through Etsy conversation before placing the order if you want it to be dispatched sooner.

Q: What happens if I fail to collect my package?
A: If you fail to collect your parcel for personal reasons i.e vacation, absence etc. and if the package is sent back to us, you can either ask to resend the same, for which you are entitled for the shipping fees or for a refund, minus the shipping fees.
Your local post office will hold your package for 15 days and then ship it back to us.

Thank you for understanding! The postal service is a fickle being :)

All Mayahandmade jewelry is made out of metal wire. We use fine sterling silver (925 silver) and golden bronze (rich low brass) wire. Other jewlery components are made out of 925 silver, plated 925 silver (gold plated, rose gold plated), gold filled or rose gold filled and brass.

We use titanium grade 1 for some pierced earrings, which is surgical grade. It is not an alloy and it is specially acid cleaned and certified to meet ASTM standards for surgical implant applications (ASTM-F67 rating which is: Standard Specification for Unalloyed Titanium, for Surgical Implant Applications (UNS R50250, UNS R50400, UNS R50550, UNS R50700))

All jewelry is oxidized and polished to get dark patina and give all pieces deep vintage touch. As far as metal is concerned, tarnish and patina are not the same thing. Patina is a gorgeous, mellow, lustrous finish that should be prized. In contrast tarnish is best understood as a dull film over the metal and it does not necessarily coat the surface of a piece evenly. We use best preservation agents available on market which will protect your jewelry, prevent tarnishing and discoloration over time.

Mayahandmade is using only nickel and lead free material.

Jewelry Care Guide:
- Treat pieces with care, store them in a moist free jewelry box or bag.
- Remove your jewelry before taking shower or bath
- You can clean your jewelry and polish it time to time. Make warm soap bath, dip your jewelry in it and use soft brush for scrubbing. Use polishing cloth or piece of flannel fabric to get back its shine

CUSTOM ORDERS are welcome! Contact us through Etsy conversation. We will try our best to realize it.

MayaHandmade is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you. 

Consent 
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent. 

Communication & Marketing 
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time. 

Website Statistics 
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products. 

Protecting your security 
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes. 

Third party websites 
1. Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies. 
2. We share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
3. Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
4. Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.