Announcement
All orders over the 300 EUR will be automatically shipped by Express mail for FREE.
At OffOn we create for people that appreciate honest beauty and authentic simplicity. Every piece for each client is created with dedication and sensitivity, from the very start to the very beginning.
Featured items
Items
All Items
Reviews
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kayaherron on Mar 20, 2024
5 out of 5 starsThe dress is comfortable and gorgeous. The pockets are deep enough for my cellphone and keys. The fabric is thicker than I was expecting which is a nice change from mass produced items. 10/10 recommend!
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Julia on Mar 12, 2024
5 out of 5 starsMy favourite dress. Never had anything as beautiful and as comfy. Thanks
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Teresa on Mar 9, 2024
5 out of 5 starsSo happy with this purchase - quality is great, exactly as advertised. Got mine hemmed based on my height measurements and it fit just right. Took a little long to arrive however would order from this shop again.
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Mariella Santo on Feb 20, 2024
5 out of 5 starsRenata is always very kind and available to help you, very careful packaging and perfect shipping.
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Sid on Feb 7, 2024
5 out of 5 starsWell worth the price, I am in love and will be a repeat customer! If you have hesitations about anything please message the seller, they are so helpful and can make some alterations.
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Clarissa on Mar 28, 2024
5 out of 5 starsI love that I was able to change the measurements on this beautiful skirt! I’m 5’0 so most big box stores don’t have clothing tailored to my fit. The customer service was excellent and the quality of the skirt is great! I’m excited to get more wear out of it as we approach warmer weather here in Toronto.
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Heather on Mar 28, 2024
5 out of 5 starsAnother absolutely stunning dress. I love that I can always count on a medium being a medium in every style I've tried so far.
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Loanne and Little Bear on Mar 28, 2024
5 out of 5 starsHazel is a gorgeous color. Stunning design, fast shipping, and high quality craftsmanship. I washed mine in hot water and high temperature dried for the first wash (personal preference). I love the extra softness it creates. Thank you, OffOn for creating high quality clothings. I'm in love!
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
All our items are listed as "made to order" and are handmade. Every piece is dedicated and made to the person who ordered it, using old traditional skills. Type of such quality work takes time, so please note before ordering. At the moment, due to a huge amount of the orders we are receiving, it might take for us about 3 weeks to produce your order. We want your item to be perfect, so thank you for understanding! Your item will be shipped by registered mail as soon as we produce it and we will certainly send you an additional e-mail to inform you that your item is ready and that it was shipped!
We ship from Europe (Lithuania).
At the moment we are offering three shipping options.
SHIPPING OPTIONS:
- Free Worldwide shipping. Standard shipping via national registered post service. Tracking is provided. This shipping option is reliable, but slower. So if you are not in a rush - it's a good option.
- Express via DHL or FEDEX Priority (faster and safer way to receive orders).
SHIPPING DURATION:
Standard
*Please n o t e that due to the current global situation in some cases deliveries are being delayed.
- Europe 6 – 8 business days;
- US, Australia, Canada, and other countries 8 – 12 business days;
Express
- Europe 1 – 3 business days;
- US, Australia, Canada, and other countries 2 – 5 business days;
All orders over the 300 EUR will be automatically shipped by Express mail for FREE!
We ship Monday through Friday and do not ship on Saturdays or Sundays.
* Please note that we cannot guarantee delivery dates.
* Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves Lithuania. We are unable to provide tracking information beyond that supplied by the Lithuanian post.
* Standard shipping does NOT include insurance.
DELAYED SHIPPING:
Please note, shipping duration is an estimate only. Due to customs delays and other factors outside of our control, orders may take longer to arrive. OFFON Clothing cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
If you don't receive your order within 30 days, please write to us and we will start the investigation process with our post office. After investigation (in some cases it might take up to 90 days and this is beyond our control), if it appears that the parcel is lost, we will make a refund or send you a new item(s)!
If your package has been lost in transit, please reach out to us and we’ll do everything we can to locate it. If your package is marked as having been delivered, please reach out to the shipping carrier for assistance.
*Please note that it usually takes more time than regularly for the orders to be shipped during the Christmas season. The shipping service/time of the packages are beyond our control.
**Shipping update for the FESTIVE SEASON: please note that during the festive season regular shipping via National Post Services is getting slower and with unexpected delays. Therefore, if you plan to receive your order by the Christmas time, we would recommend you to choose Express shipping option, which is a faster and safer way!
CUSTOMS AND IMPORTANT TAXES:
The customer/recipient of an international shipment is responsible for payment of any duties, taxes, and fees that may be applied by the destination country. We do recommend to contact your local customs for more information.
* Uncollected items are not refunded.
** If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier, or if any customer refuses to accept the products on delivery, we reserve the right charge for the cost of returning products to us.
SHIPPING ADDRESS:
- All orders are shipped to your Etsy address unless you provide a different one. We will not be able to change the shipping address once the order has been shipped.
Additional policies and FAQs
Privacy
Privacy policy. At OFFON CLOTHING your satisfaction is always our top priority, and protecting your privacy is an important part of our job, therefore we are committed to handle all personal information with the greatest care.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from OFFON CLOTHING shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Personal Information we hold about you. To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such us your first name, last name, email address, postal address, payment information, and the details of the product that you’re ordering, shopping history, reviews, contacts us.
We use your personal data for:
• to process your online orders, including contacting you with information on delivery status, delivery related problems, etc.;
• to process order returns;
• to respond your queries;
• communicating with you about orders, products, services, marketing offers and other information from OFFON CLOTHING;
• the purposes of recommending products to you;
• the purposes of protecting our shop presence against misuse or improper use of our services;
• the purposes of enabling third parties to carry out logistical, technical and other services on our behalf.
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
Personal information sharing and disclosure. Information about our customers is important to our business, therefore we share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 2 years.
Your rights regarding use of your personal information and our contact details. If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information (some of these rights apply generally, certain rights apply only in certain limited cases):
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• You have the fundamental right to decide which information you make available to us.
More information
Frequently asked questions
How to take measurements correctly?
We will send you a very detailed leaflet with information explaining how to take measurements. You can always write to us if you have any questions about this process.
Shipping update for the FESTIVE SEASON:
Shipping update for the FESTIVE SEASON: please note that during the festive season regular shipping via National Post Services is getting slower and with unexpected delays. Therefore, if you plan to receive your order by the Christmas time, we would recommend you to choose Express shipping option, which is a faster and safer way!
Returns and exchange details:
Please contact us before ordering with any questions or sizing concerns. We are more than happy to help with sizing to ensure that you are completely satisfied with your purchase!
Please email us within 14 days of receipt of your package with your intention to return your order. Please purchase “tracking” from your post office before returning item(s) and provide us with the tracking number. Once your item arrives back with us we will contact you to arrange a replacement item you are happy with or offer you shop credit. Your shop credit will never expire, and can be used towards any on our shop. We do not offer refunds at this time.
The items can’t be returned or exchanged:
– custom orders (shorter/longer length, personalized items)
All items must be returned in a fully resalable condition, which means: unwashed, unworn with all labels and tags left attached. OFFON reserves the right to refuse to offer shop credit or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
PRODUCTION TIMELINES:
All our items are listed as "made to order" and are handmade. Type of such quality work takes time, so please note before ordering. At the moment, due to a huge amount of the orders we are receiving, it might take for us about 2 - 3 weeks to produce your order. We want your item to be perfect, so thank you for understanding! Please let us know if you need to receive your item by a specific day! Your item will be shipped by registered mail as soon as we produce it and we will certainly send you additional e-mail to inform you that your item is ready and that it was shipped.
All orders are shipped from Europe (Lithuania).
Seller details
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