TheCakeTopperShoppe

Wedding Cake Toppers Monogram Custom Bride and Groom

TheCakeTopperShoppe is taking a short break

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Note from shop owner Whew!!!! It's been busy here at The Cake Topper Shoppe! We are going to close for a few days so we can get the current orders done before we take on any more; we want to make sure we get everything shipped on time :)

If you'd like to place an order or have a custom request, please do so at our main website www.TheCakeTopperShoppe.com

If you have a question about the ship date of your order, please refer to your receipt which has that information. Please note: we work on the business day calendar. Business days do not include weekends, or holidays that may land on a week day.

Note from shop owner

Last updated on Aug 4, 2022

Whew!!!! It's been busy here at The Cake Topper Shoppe! We are going to close for a few days so we can get the current orders done before we take on any more; we want to make sure we get everything shipped on time :)

If you'd like to place an order or have a custom request, please do so at our main website www.TheCakeTopperShoppe.com

If you have a question about the ship date of your order, please refer to your receipt which has that information. Please note: we work on the business day calendar. Business days do not include weekends, or holidays that may land on a week day.

The Cake Topper Shoppe

Contact shop owner

The Cake Topper Shoppe

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About TheCakeTopperShoppe

Sales 5,418
On Etsy since 2009

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Elegant Custom Cake Toppers. Right for any occasion. Affordable for all budgets!

Shop members

  • The Cake Topper Shoppe

    Owner

    Our small company specializes in acrylic and wood wedding cake toppers, birthday cake toppers and other special occasion cake toppers.

Shop policies

Last updated on Sep 7, 2017

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on May 18, 2022

Frequently asked questions

Refunds, Exchanges and Cancellations

Please make sure that the fonts and colors you selected are to your liking prior to placing your order. Due to the custom nature of each order, we do not offer refunds. If your topper or accessory you receive is different from what you selected (letter, font, or color) we will make every effort to exchange the custom piece at no additional charge as long as time permits (color substitutions are not allowed). Due to the nature of processing times and seasonal schedule, once your order is placed and paid for production begins, therefore we cannot cancel or refund any portion of your payment. All toppers and accessories are custom made there are no returns, so please take care when ordering and consider all sales final.

Review Policy

In the event that a mistake may have occurred whether by us, or other outside sources such as the shipping carrier etc, we thank you ahead of time for your understanding and cooperation. We strive to give 5 star service providing quality merchandise at an affordable price. If you are pleased with your order give us a positive review. If you are not pleased, let us know via email before leaving a review and we'll work to make it a positive experience!

Customer Responsibility

It is the customers responsibility to make sure there is adequate time for the order to be custom produced and shipped per our production and shipping terms. Orders will be shipped to the shipping address provided by the customer unless otherwise indicated by customer, we are not responsible for shipping address errors created by the customer. We are not responsible for ordering mistakes, typos, incorrect event dates or dissatisfaction with any of your choices. By purchasing from our store it means you have read and understand what our products and policies are. Please take care when ordering and consider all sales final.

How can I contact you?

Convo us! We are a small company that holds regular business hours of 930am-630pm EST M-F. We often respond the same business day. During our really busy season we may get back to you within 48 hours depending on the volume of inquiries. If you have a question about when your order is going to ship, please note that the processing times and or anticipated ship date is on your order. We understand that planning a wedding or a special event can be a very stressful time and we try our best to make your transaction process as smooth and stress free as possible, however any rude messages will not be tolerated and your order maybe rejected or cancelled at our discretion. We'd hate for that to happen because we love all of our customers!

When will my order ship?

All of our items are custom made to order, we DO NOT have items in stock. Plain or glitter cake toppers ship in 15 business days (approx 3 weeks), crystal toppers ship in 25 business days (approx 5 weeks). We work on the Business Day calendar, business days do not include weekends, or holidays that may fall on a weekday. Please see our Rush Service FAQ if you need your order sooner than the times listed above. Please understand that once your package leaves our office we are not responsible or liable for damage, late delivery, or lost packages. Transit for USA is 3-5 days. International transit is 4-6 weeks.

Do you accept Rush Orders?

Yes! On some listings you will see SHIP MY ORDER in the options and choose your selection. On other listings at checkout you can select your rush options. A Rush Service Order means your order has been placed as a priority and bumped to the top of our production list ahead of all the other orders placed before yours. It does NOT mean Overnight or Express shipping. All custom orders are carefully hand crafted and created to your specifications and require a certain amount of production time. To be stress-free, if it's too close to the event date and you are worried your order won't make it in time, it's not worth the stress for you the customer and our staff. We accept rush service orders at our discretion.

Custom and personalized orders

If you have a special logo, phrase or image, send us a convo with your idea or image file attached and let's go from there and we'll see what we can do!