Announcement
✨ FREE UK DELIVERY OVER £20 ✨
✨ FREE INTERNATIONAL DELIVERY OVER £70 ✨
Crystal Heaven London is an independent brand founded in 2013 specialising in certified skin-friendly piercing jewellery designed in our studio and handcrafted by talented artisans across the world. Our jewellery will not tarnish or cause irritation to your piercing as we only use the best materials, including 9K and 14K Solid Gold, 925 Sterling Silver, ASTM F136 Titanium and 316L Stainless Steel. We're also the creators of our exclusive and innovative product, 'Bright Silver' Titanium!
Discover the CHL difference ♡
Our passion is not only for creating treasures that look good on the outside, we are committed to ensuring they are crafted with the highest quality materials that will not tarnish or cause irritation - we've all experienced the dreaded 'green skin' from low quality jewellery! We value a 'quality over quantity' approach with small batches and meaningful design, say goodbye to throwaway jewellery and invest in adornments that are crafted to last.
Commitment to quality ♡
Crystal Heaven London jewellery is compliant with EU REACH and Nickel regulations. Our ASTM F136 Titanium has been tested for all known metal allergens and classifies as safe for skin that is prone to metal allergies such as Allergic Contact Dermatitis. As a brand committed to quality with a focus on products that offers a solution for those with metal allergies, it’s important to ensure our products meet Nickel, Lead & Cadmium and REACH legislation to provide our customers with quality assurance and confidence when shopping with us - your safety is our priority.
Find us online ♡
We only sell a very small selection of our jewellery on Etsy so make sure to follow us on Instagram to discover our full collection of unique and exclusive piercing jewellery.
✨ Verified Safe ASTM F136 Titanium
✨ EU REACH & Nickel Certified
✨ Female Founded UK Brand
✨ Innovating Since 2013
✨ Curated Ear Experts
Join the CHL family and begin creating your dream ear look today!
Featured items
Items
All Items
Reviews
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Melodie on Apr 26, 2024
5 out of 5 starsI got the wrong size for the helix but I used it for the lobe holes and nothing to say in terms of quality
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Katelyn on Apr 25, 2024
5 out of 5 starsPerfect quality and arrived right on time! Absolutely in love with the size
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About CrystalHeavenLondon
We're Crystal Heaven London.
Shop members
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Natasha
Founder & Creative Director
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
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More information
Frequently asked questions
Order Tracking
All orders are dispatched with Standard post unless a shipping upgrade is chosen at checkout. The standard method does NOT include any tracking or updates.
Please be patient and allow the estimated time frame for your order to arrive.
Returns & Exchanges
All jewellery is FINAL SALE. Due to hygiene reasons, we are unable to offer returns or exchanges on all pierced jewellery. The customer is responsible for ensuring the jewellery is the correct size for their piercing before purchasing.
Fitting Your Jewellery
Please fit your jewellery in a safe place. It is very easy to drop a part of your jewellery and loose it. Due to small balls and threaded tops, we strongly advise that you fit and remove your jewellery in an area where you can easily find it again if you accidentally drop it. If you struggle fitting jewellery, please consult your piercer.
We are not responsible for carelessness!
Addresses
Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us IMMEDIATELY after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item.
Shipping Delays
Our dedicated team work hard to have your order packed and dispatched ASAP. Once we hand your parcel over to the post office it is then out of our control so we can not be held responsible for delayed parcels. We do our part and put our trust in the postal service to deliver all parcels safely and efficiently - but sometimes they do let us down. International post has to go through many processes, so we please ask for your patience whilst it is in transit. Please allow 30 working days from the dispatch date for your order to arrive and allow this time to pass before getting in touch.
If you've chosen an upgraded tracked method, you will receive a tracking number which will keep you up to date whilst in transit.
Processing + Dispatch Time
Orders are processed, packaged and then dispatched within 1-2 working days of payment. You will receive a confirmation email for your purchase, followed by an update once your parcel has been dispatched.
The processing time above is in addition to the following delivery times unless stated otherwise at checkout. Please take this into consideration when ordering.
Read Before Ordering
Please make sure you read the product description to check the jewellery is a suitable style, colour, shape, material and size for your piercing. We are unable to issue a refund or exchange if the item does not fit or if you've ordered incorrectly. If you need more information or specifications that aren't already in the product description, please contact us with any questions before purchasing.
Why Choose Us?
Crystal Heaven London has been adorning piercing lovers all over the world since 2013 with our thoughtfully designed and handcrafted adornments. Our passion is not only for creating treasures that simply look good on the outside, we are committed to ensuring they are crafted with the highest quality materials that will not tarnish or cause reactions - because we've all experienced the dreaded 'green skin' from low-quality jewellery at one point, right? Our "quality over quantity" approach means every piece has been tried and tested so it deserves a place in our collection. Say goodbye to throwaway jewellery and discover the CHL difference today!
UK Postage
Processing Time: 1-2 working day estimate
Standard Post: 2nd Class - 3-5 working day estimate
Tracked Post: 1st Class - 1-2 working day estimate
Seller details
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