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Delivery
Important: Your order will be sent to your Etsy address. Please remember to check that your address is accurate before submitting. If for example your Etsy and Paypal addresses are different, the parcel will automatically be sent to your Etsy address.
❏ Dispatch Times
Items shipped domestically and internationally will be posted usually within 1 working day after payment has cleared. Our aim is to dispatch orders placed by 1pm GMT British time the same working day. Please note during busier times of the year, there may be a small delay. If you need any help, please don't hesitate to contact us! (Really, we are happy to help!~☆) After your order has been dispatched, an email notification will be sent afterwards on the same day.
❏ Delivery within the UK
Shipping within the UK is via Royal Mail who endeavour to deliver within 1-3 working days. We use standard Second Class delivery (2-3 working days.) Royal Mail Second Class has been pretty fast with many UK customers getting their order 1-2 working days after purchase. Alternative delivery methods are available and can be viewed after clicking on "cart". If you need another delivery method (e.g. Special Delivery by 9am next day), want more information or have any other questions, please don't hesitate to contact us!
Other available delivery methods/upgrades:
Royal Mail First Class (1-2 working days), First Class Signed For, Second Class Signed For and Special Delivery (guaranteed by 1pm). These are all available when you view your cart.
The 'Signed For' options require a signature upon delivery and includes a tracking number.
For 'Special Delivery' (guaranteed before 1pm the next working day), please make sure to purchase by 1pm. Orders made after this time may not be dispatched the same day and therefore will not arrive the next working day. If you have any questions or need your items soon, please send us a message.
If you want to place a big order, we can give a quote on shipping. Please write order specifics since it would really help us! :)
❏ International Delivery (outside the UK)
For international orders outside the UK, orders will be posted by airmail using Royal Mail. Delivery time will vary depending on your country and time of the year. Please also note that parcels can get delayed during customs processing.
An approximate guide is:
Europe: 3 to 5 working days
Rest of the World: 5 to 7 working days
For added comfort, if you would like your order to be shipped via a traceable tracked service, please select the "International Tracked & Signed" option. Your order will require a signature and includes a tracking number. Please note that international orders can take as long as 4-5 weeks to arrive - this is rare though ;)
❏ Custom Taxes & Charges
For customers outside of the UK, please check carefully any charges levied in your country. The buyer takes responsibility for customs charges and any additional fees.
❏ Other
Please note that postage costs include not only the Royal Mail delivery fee, but also packaging costs, any payment processing fee, etc. In the case where a customer orders consecutive orders, we try to dispatch together and combine/refund postage.
If there are instructions you would like us to write on the parcel, please don't hesitate to let us know :-) This may be a simple note for the postman or recipient. We will place a small label on the parcel with this message.
❏ Finally…
Thank you for reading our delivery policy. If you have any questions or comments, just drop us a message!
Additional policies and FAQs
We can place a custom order for you! If you want more of something, please contact us :-)
- - Want to order tapes that we do not currently stock? - -
We'll try and place a custom order for you, in particular mt and masté tapes.
❏ Our Main Website
For more stationery and craft items, please visit our main website:
www.thelovelydesk.co.uk
If you have any questions, please don't hesitate to contact us via Etsy. We'll be happy to help!