Shop policies
Last updated on
May 9, 2022
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Welcome to the one stop fashion corner for custom designed pieces – SugarArmy!
All we do is WITH LOVE & CARE and we strongly appreciate your interest in SugarArmy :) xo-xo
All we do is WITH LOVE & CARE and we strongly appreciate your interest in SugarArmy :) xo-xo
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
Payment
Sugar Army accepts Card payments, PayPal payment and Etsy Gift Voucher
Please check your order details and shipping address on your cart carefully before making payments.
Please check your order details and shipping address on your cart carefully before making payments.
Shipping
Usually we dispatch within 2-3 days business days after payment is cleared. Maximum time for dispatching is 5 business days.
Delivery time varies depending on shipping destination.
Shipping to UK, France and other EU countries usually takes around 7-14 days. *
Shipping to Canada, Australia and USA takes around 15 -25 days.*
> After we ship your order we’ll send you a confirmation email to your email address including a tracking number for your package.
> We are NOT responsible for purchases made with wrong or incomplete address. It is customer's responsibility to provide full and correct name and address details.
*** Feel free to contact us if you have any questions or concerns with regards to your order!
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*All delivery times provided are based on those given by International Mail Service.
*If you need any assistance with tracking your order, please do not hesitate to contact us directly messaging us or via e-mail. We aim to answer all customers’ enquiries with 12 hours.
Delivery time varies depending on shipping destination.
Shipping to UK, France and other EU countries usually takes around 7-14 days. *
Shipping to Canada, Australia and USA takes around 15 -25 days.*
> After we ship your order we’ll send you a confirmation email to your email address including a tracking number for your package.
> We are NOT responsible for purchases made with wrong or incomplete address. It is customer's responsibility to provide full and correct name and address details.
*** Feel free to contact us if you have any questions or concerns with regards to your order!
----------
*All delivery times provided are based on those given by International Mail Service.
*If you need any assistance with tracking your order, please do not hesitate to contact us directly messaging us or via e-mail. We aim to answer all customers’ enquiries with 12 hours.
Additional policies and FAQs
Not only are our products made to last – they are made easy to care for!
All orders arrive with washing & care instructions tag attached. Please, follow them in order to maintain the durability of the product.
Washing & Care Instrctions:
* Wash inside out
* Hand or machine wash in cool water
*Do not bleach.
* Do not tumble dry.
*If needed iron inside out
All orders arrive with washing & care instructions tag attached. Please, follow them in order to maintain the durability of the product.
Washing & Care Instrctions:
* Wash inside out
* Hand or machine wash in cool water
*Do not bleach.
* Do not tumble dry.
*If needed iron inside out