~If you request custom design options on a blank or already designed case, I will always contact you with the draft image of the product before printing it. If you do not reply within 12 hours, I print the first draft sent.
~A custom designed/personalized phone case - the design is yours so CaseOcean does not offer returns or exchanges if you do not like the look of the case. Unfortunately I can't offer you a refund for custom designed phone case if you have ordered it for a wrong mobile device.
~Please note that for custom orders I will need an original picture of your favorite design.

~You can change your order within 1 hour. Cancellations not available.
~After your item is shipped or it is in your post office/you have received it - no refunds available in cases when you suddenly change your mind and want to cancel your order (e.g., you have purchased another item).

~If the phone case has been damaged during shipping, notify me within 2 days of it arriving. I may require that you provide a photo of the case showing the defect in order to ship a new one.

~Actual colors may slightly differ from what you see in display due to monitor differences and that everyone sees colors differently.

~Please, check the tracking number I provided. You can find it in the e-mail about your item shipment and also at your Etsy profile.
~If item is "delivered", but you don't have it, please contact your local post office. All packages are sent as A priority Registered Mail and in order to receive it a signature is required. So no one except you should have received it. In such cases, if a package is "delivered", no refunds available, sorry.
~Please follow tracking updates so the package isn't sent back as unclaimed.
~Since package is shipped it is not in my power to control its delivery. It is post services responsibility which also includes to deliver Registered Mail to right person.

~ If a tracking shows that there have been delivery attempt but a package is sent back as unclaimed, firstly I offer to resend package, no refunds at this point available.
~ If there have been 2 sending attempts to your provided address but package is still sent back to me as unclaimed - no refunds available, sorry.

Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the originally estimated date. Please contact me if you have any concerns.

If item is in its original condition and not damaged, I issue 100% of the item's price. Shipping costs are not included.