★RETURN CONDİTİONS
-Custom orders can not be returned. (Engraved products, changed details on charm, etc )
- Returned products must be in their original condition and not reviewed. Products with positive or negative reviews cannot be returned.
-Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
-We cant accept return and exchange on custom order models. It is not possible to make refund and exchange in models that are produced in different sizes than the standards and specially prepared to order.
★ ABOUT ORDER RETURN AND CANCELLATİON POLİCY
Because of the nature of these items, if they arrive damaged or defective, I can accept returns and exchanges directly.
If the production of the order given in personalized models has started, in case of cancellation of the order, the fee will be deducted in the returns due to special production. No refund can be made for the completed and shipped products.
★ WARRANTY PERIOD
- The warranty period for all our handmade jewelery products covers 15 days from the date of delivery. Damages caused by user error or external factors (an impact, catching on clothes, breaking as a result of pulling) are not covered by the warranty.
★ EUROPEAN UNİON SHİPMENTS TAXATİON
According to the European Union laws, the products are documented and sent with the product values. Taxes incurred are the responsibility of the buyer and our company is not responsible for these taxes.
★ INFORMATION ABOUT MODEL AND CHAIN DIMENSIONS
Our models include clasp in length. If you are not sure which length will work best, please send us your full wrist measurement and we can help you determine the suitable length
As with all our products, this product is handmade and made to order.
★ CONDİTİONS FOR USİNG YOUR JEWELRY!
Although we stand behind the craftsmanship of our jewelry, our pieces are delicate and not made to be worn during sports and activities such as cleaning and gardening.
When wearing thin/dainty chain bracelets, take care to avoid getting them caught (e.g. on knit sweaters, blankets, or while searching for items in a purse or shopping bag, etc.) as this can damage your piece..
★ CUSTOMS AND IMPORT TAXES FOR INTERNATİONALl ORDERS
We are unable to estimate the actual import tax amount for every country. Therefore, buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs and the delay that may be caused by the cargo company due to the shipping stages.
★ABOUT WHİTE GOLD PRODUCTİON
Unlike the yellow and rose gold orders we originally produced, white gold production is produced with the rodium system because it cannot be produced at the desired level in terms of cost, quality and color. In our white gold 14 carat orders, we state that we produce our products by rodium lapping process. The bleaching (coating) process with rhodium used in precious metals does not harm gold and has no negative effect on the health of its users. With rhodium, one of the most precious metals in the world, expensive and first class coloring process is performed. You can easily use it for a long time without loss of color. However, contact with spray, perfume and sea water may negatively affect the color of your product. After a while, we draw the attention of our customers that the white color may change and fade. To the information of our customers who order in white gold.