FloralsBySERRO

Serving handmade designer goods for you and your home

Cluj-Napoca, Romania
|
| 265 Sales | 4.5 out of 5 stars 4.5 out of 5 stars

FloralsBySERRO is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Hello and welcome to FloralsBySERRO! We are a small handmade-only business based in Transylvania, Romania serving unique, cool and original products inspired by nature. All our items are made by hand, without using molds, laser-cutting machines and other "factory"-like utensils...and the result: unique, original, long-lasting and high-quality products, all made with love, care and patience!
Presenting an affordable luxurious kind of home goods, we take pride in selecting our themes and materials very rigorously and working them with attention to detail.
We usually work late and do our best to respond to everyone in a timely manner, but we politely ask you to understand that we do have weekends and like to spend the evenings with our families. Please allow a 12hrs delay on business days and a 24hrs delay on weekends for us to answer to your messages. Also, please take note that due to our location (Romania), the time delay might be big, so this might also be a cause for delay in response. Thank you!

Also, we kindly ask you to READ the description, the estimated shipping times and the processing time for each of our products. If you need your order on a specific date please contact us before purchase!

Our orders are handled via DHL Express, so delivery time is 3-4-5 days worldwide after processing your orders.

Find us on Instagram @floralsbyserro

Announcement

Last updated on Jan 4, 2024

Hello and welcome to FloralsBySERRO! We are a small handmade-only business based in Transylvania, Romania serving unique, cool and original products inspired by nature. All our items are made by hand, without using molds, laser-cutting machines and other "factory"-like utensils...and the result: unique, original, long-lasting and high-quality products, all made with love, care and patience!
Presenting an affordable luxurious kind of home goods, we take pride in selecting our themes and materials very rigorously and working them with attention to detail.
We usually work late and do our best to respond to everyone in a timely manner, but we politely ask you to understand that we do have weekends and like to spend the evenings with our families. Please allow a 12hrs delay on business days and a 24hrs delay on weekends for us to answer to your messages. Also, please take note that due to our location (Romania), the time delay might be big, so this might also be a cause for delay in response. Thank you!

Also, we kindly ask you to READ the description, the estimated shipping times and the processing time for each of our products. If you need your order on a specific date please contact us before purchase!

Our orders are handled via DHL Express, so delivery time is 3-4-5 days worldwide after processing your orders.

Find us on Instagram @floralsbyserro

Serena

Contact shop owner

Serena

Reviews

Average item review
4.5 out of 5 stars
(63)
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About FloralsBySERRO

Sales 265
On Etsy since 2016

There is nothing higher-class than real craftsmanship, diversity, originality and the service of skilled human hands. B. McGill

Shop members

  • Serena

    Owner, Designer, Creator

    Enthusiastic, creative and always surprising young designer, with a masters degree in visual arts and one in contemporary curating and with lots of design experience. I do what I do with love, with passion and with joy.

Production partners

  • Serena Rotaru - European Artist & Designer

    Cluj-Napoca, Romania

    Head of SERRO and main designer Art and graphics postgraduate, Art Theory and Contemporary Curating MA

Shop policies

Last updated on Sep 28, 2018

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on Jan 4, 2024

Frequently asked questions

Design and Art experience of the SERRO team

We take pride in having work experience with very diverse materials, from wood to paper, to fabric and ceramics. Since 2012, we experimented with all kinds of working techniques and the result is that we specialize in woodwork, paperwork and paper mache, textile design, ceramic work and the obvious combinations between them, which we call mixed medias. Each member of our team is highly specialized and has design or art educational background. If you wish to know more about our team, please contact us!

Eco-friendly Shipping

We put a big effort in carefully wrapping the items so that they don`t get damaged. All shipping overages will be refunded once your items are sent if the price was less than stated on each listing - If asked, we can provide proof of shipping cost. For boxed items, we occasionally use "reclaimed" boxes from a local farmacy which we sanitize and clean. We mainly use new shipping boxes. We believe nature is important and needs to be protected and we wish to do our part in re-using old paper and cardboard.

ETA - Estimated Time of Arrival (after processing!)

Depending on the destination, the package might need up to 7 business days to arrive. If you need your order in a specific time frame please ask us if it`s possible before purchase!
We use DHL Express to ship our items, in order for you to have a safer, better and faster experience.

Returns, Refunds and damaged items

We do accept returns in some circumstances and will evaluate these circumstances on a case by case basis. We do not accept returns on custom orders or items that arrive back to us damaged. Items must be returned unused and in the condition in which they were received.

In cases of damaged items, photographic proof will be required of both the item and the packaging. This is to confirm the item is damaged and so that a claim can be filed with the post office or DHL if it was damaged in transit.

Refunds are only granted if the item is returned in its original condition within the timeframe specified. Once we receive the item, we will refund the full amount.

Custom and personalized orders

We are gladly accepting custom orders and would love to set up a custom listing for you. Also, we basically offer customization on anything in the shop. So if you see a white product and want it in red, all you need to do is ask! Please contact us with what you want and we'll go from there!

Are all items in the shop handmade?

Absolutely all items are 100% handmade. The items in our shop might be more expensive compared to similar items because of this, but we take big pride in using our hands to deliver such high quality products.

Care instructions

Please be sure to read the care instruction on each listing. We know our items very well and if the instructions for each listing are not followed, we will not except returns.

Seller details

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