OlgaArtShop

Handmade Home Decor, Wall Clocks, Accessories for You

Belgium
119 Sales

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

Announcement    EASTER SALE 25% OFF ENTIRE SHOP! Dear customers, discover beautiful and functional home décor, wall clocks, holiday decorations. Secure traceable sending worldwide. You are welcome!

Announcement

Last updated on Mar 27, 2024

EASTER SALE 25% OFF ENTIRE SHOP! Dear customers, discover beautiful and functional home décor, wall clocks, holiday decorations. Secure traceable sending worldwide. You are welcome!

119 Sales

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Olga

Contact shop owner

Olga

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About OlgaArtShop

Sales 119
On Etsy since 2012

Happy to Create

Shop members

  • Olga

    Owner, Creator, Designer

    I am Olga - all-in-one for OlgaArtShop, from idea to shipping ready order :)

Shop policies

Last updated on May 10, 2022
Thank you for visiting my shop. I hope you’ll find something special.
In order to provide you more information each item has a description under its photo.
Please note that real colours may slightly differ from one monitor to another depending on its settings.
Every item is handmade, that’s why it can be a bit different from photo samples in the repeated items. Please remember that any photo gives some distortion, though I did my best to minimize it.
Please feel free to contact me with any questions about orders or shop policy.
Welcome, have a nice time!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 1 hour of purchase

Payment

I accept payment via PayPal, Credit Cards, Debit Cards and Etsy coupons.
I ship your item after order payment.

Shipping

I ship within 1-3 business day after order payment if the item is available. Making repeated item or a custom order can take 1 -5 days, I start it also after order payment and ship also within 1-3 business day after completing it. I send orders with Belgian post proir registered mail. Your order will have a tracking number, I send it to you after I ship the order, so you can track its way. This also means that you or somebody else - your adult family member for example, who lives at the same address - must sign when postman deliver your order.

Approximate delivery terms:
- Europe – up to 10- 15 days
- Italy – up to 15- 35 days
- United States – up to 15 – 20 days
- Canada – up to 15 – 20 days
- Rest of the world – up to 15 – 45 days.

ATTENTION! Before Christmas and other big holidays the delivery takes longer +10-15 days for all countries, because the post offices are very busy. After December 3 I can not guarantee that your purchase will be delivered earlier than Christmas.

Please note, transit time may vary depending on your location, postal service and customs processing and I'm not responsible for that so I can’t guarantee exact arrival time.

---Shipping address

--- Incorrect address ---
Items will be sent to the address registered on your Etsy account (► NOT your Paypal address). Please make sure that you Etsy address is correct and updated before check out as it is not possible to retrieve or stop the package once sent. Any refund/re-delivery fee due to incorrect/inaccurate address will be payed by buyer. Refund/re-delivery can only be done after I receive the returned package.

--- Unclaimed package ---
Items are sent by registered mail. Therefore buyer is encouraged to track his package. The ‘Attempted Delivery’ status in your tracking means that no one was available at the address to sign-off the package. In such cases contact your post office as soon as possible to arrange redelivery or pick up your parcel by yourself. If the package returns to me as 'Unclaimed', re-delivery fee under such circumstances will be borne by buyer. Refund can be arranged. For returns I issue a 80% refund, 20% covers fees incurred by Paypal and Etsy. Shipping costs for the return and shipping fees are not refundable.

For any returns and refunds 20% restocking fee is applied (this is amount of taxes and fees that were paid by seller acording to the transaction).
Shipping cost is not refundable.
I make refund only after receiving item undamaged in its original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In case of incorrect address or unclaimed package I can send item to buyer again, repeated shipping is payed by buyer.

--- Lost package ---
It is rare that an order gets lost. Your patience is appreciated while waiting for the package. It might take a longer time if it is held at the customs. You should always contact your local post office to check on any attempted delivery.
You may contact me for investigation and I will submit your case to the post offices for inquiry. As these are cross boarder investigation, it may take 2 - 3 months for the post offices to come to consensus on the resolution (lost/compensation). As I am not accountable for lost package, any compensation is determined by the post offices and any refund/re-delivery will be made only upon confirmation from the post offices.

Also, I CANNOT be held responsible for not receiving when the tracking shows DELIVERED. You may contact your postman, neighbor or family members to ask if they hold the package for you.

--- Cancellation ---
You may request order cancellation in 3 hours after you placed it and payed. Once order is shipped, I cannot stop the package.

If you'd like to cancel your order because of my mistake I will refund 100% of your payment as long as the order isn't shipped yet
If you'd like to cancel your order for other reasons not caused by my mistake I can only refund 80% of the total amount you've paid, 20% are restocking fees and payment system fees which are non-refundable. Please, be thoughtful when placing your order and read shipping terms to be sure you can get your purchase in time. Thank you for your understanding!

--- Replacements ---

For any replacements buyers pay return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Buyers pay for shipping a new item for replacement if the replacement was initiated NOT because of the seller's fault.

I am responsible for shipping cost only in the cases when buyer has received wrong item becouse of my seller's fault.

A new item for the replacement will be shipped only after receiving of the return item from a buyer and after receiving of shipping cost for a new item shipping if the replacement was initiated NOT because of my seller's fault.


---Customs fees and duties.
International customers are responsible for any fees, taxes and duties associated with shipping and purchasing to their respective countries.

Additional policies and FAQs

Please purchase your reserve custom listings within a week of their listing date or they will be cancelled.
If you are not satisfied with my items or service for any reason please contact me with a problem – I’ll do my best to solve the problem in a reasonable way.
Please contact me if my shop policies have not answered any of your questions.
Thank you and happy Etsying!

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
See this Seller Handbook article for a sample privacy policy you can customize for your shop.