FennecDesignCo

Fennec Design

Pennsylvania, United States
|
| 82,404 Sales | 5 out of 5 stars 5 out of 5 stars

FennecDesignCo is a Star Seller!

Smooth dispatch

Has a history of dispatching on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    You can also find us at fennecdesign.com
Thanks so much for taking time to check out our shop! Have a question or special request? Feel free to shoot us a message and we will get back with you as soon as possible.

Announcement

Last updated on 07 Mar, 2024

You can also find us at fennecdesign.com
Thanks so much for taking time to check out our shop! Have a question or special request? Feel free to shoot us a message and we will get back with you as soon as possible.

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Items

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theapothecarium

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theapothecarium

Reviews

Average item review
5 out of 5 stars
(24860)
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About FennecDesignCo

Sales 82,404
On Etsy since 2011

Hand printed quality products with conscience!

Shop members

  • Justin Arawjo

    Owner, Screen Printer, Artist

    Fueled by a love of the geometric and detailed, Justin is one half of the Fennec team. An artist with years of experience in design, printing, and basket making he is the driving force behind Fennec's print shop,

  • Joelle Workman

    Owner, Artist, Jewelry Designer, Office Manager

    Joelle is obsessed with natural elements whether they be botanical, animal, or mineral. In addition to being the illustrator behind many shop items, she also has a full line of jewelry, and manages the day to day tasks around the Fennec office.

Production partners

  • Print Shop, Binder

    OR, United States

    We work with a US based printshop and bindery to create the incredible notebooks, which we illustrated and they bring to life.

Shop policies

Last updated on 08 Jun, 2018

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Privacy policy

More information

Last updated on 25 Jan, 2024

Frequently asked questions

Custom and personalized orders

Due to the high volume we are currently handling we are not offering custom printed versions of the items in our shop. If you have an idea for an item you wish we carried, please don't hesitate to message us, we love to hear customer feedback that helps us decide what to create in the future.

Sizing details

We provide size charts for our items as the final photo on each listing, but encourage customers to reach out if they are uncertain about the methods of measurement or need any assistance. Size charts indicate measurements of the item lying flat on the ground, rather than measurement of the circumference on the body. We encourage customers to consider fiber content and desired fit when making sizing decisions, and to ask questions if they are feeling uncertain.

Care instructions

Care instructions differ from item to item, and can be found on the garment's tag. We encourage customers to allow for the possibility of minor shrinkage on cotton items, and to avoid washing or drying on high heat for increased longevity of the clothing item. Screen printed items are heat set and machine washable but customers should avoid ironing directly on a print, opting instead to inside-out the garment prior to pressing.

Wholesale availability

We offer wholesale to select physical retail locations. Please contact us with some information about your store if interested and we will be happy to forward a line sheet and additional information.

Environmental and ethical responsibility

Screen printed items are hand pulled and use environmentally friendly non-toxic inks. All apparel items are sweatshop free and many are fair trade, organic options are available upon request. Orders are shipped in packaging made from recycled materials.

Custom and personalized orders

We use USPS to ship both domestic and international orders. Customers will receive a tracking number at the time that their order ships so that it's progress can be followed. International buyers will be responsible for customs fees and should plan ahead for the additional cost. Shipment time varies depending on your country and location but if there seems to be an issue with delivery of your order pleases contact us with any questions or concerns. Large orders placed within the United States will be given free signature confirmation and insurance at our discretion depending on the size of the order.

Special requests

Looking for expedited shipping? Signature confirmation? A hand written note? A small change to your order? Please send us a message so that we can verify with you the particulars of your order prior to purchase. We are here to help and are happy to assist!

Exchanges and returns

Figuring out sizing online can be difficult and we are happy to accept exchanges or returns of unworn, unwashed, like new items within 30 days of receipt. Exceptions include custom printed items and intimate apparel. We do however stress the importance of checking your measurements against the size charts provided before you order, as you will be required to pay for shipment on exchanges. Contact us for additional instructions should you need to process an exchange or return.

Problem with your order

If you are unhappy with any aspect of your order please let us know prior to leaving a review. Your satisfaction is our biggest priority and we will work with you to arrange an exchange, return etc.
We kindly request that you contact us via the etsy messaging system rather than email. This allows for a thorough documentation of our conversations both for your protection and ours.
In the case of damaged items, please be prepared to provide a photograph upon request.
All orders in our shop are insured against being lost or damaged in transit. Customers are responsible for providing a safe place for delivery, if you are unable to do so please reach out to arrange for signature confirmation, added insurance etc.