CityZenCharms is taking a short break
Reviews
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Lesbia on Apr 1, 2020
1 out of 5 starsItem was sent back to sender. I don’t received my bracelet.
Dora responded on Apr 2, 2020
I tried to track the package, but it wasn't trackable in USPS system, I just see the route of it until it has left my country. Maybe it was lost in mail. I fully refund you (items price + shipping costs). Sorry for your inconvenience. Dora
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Lesbia on Apr 1, 2020
1 out of 5 starsItem was sent back to sender. I don’t received my bracelet.
Dora responded on Apr 2, 2020
I tried to track the package, but it wasn't trackable in USPS system, I just see the route of it until it has left my country. Maybe it was lost in mail. I fully refund you (items price + shipping costs). Sorry for your inconvenience. Dora
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Multi on Feb 5, 2020
5 out of 5 starsIt’s a lovely little piece 😊 dispatched quickly, and when the item was not delivered by Royal Mail, Cityzencharms responded quickly and happy to help.
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Ikuyo on Jan 27, 2020
5 out of 5 starsLoving this onyx bracelet! I bought with tiger eye and they are both in good quality! I feel super protected!
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Ikuyo on Jan 25, 2020
5 out of 5 starsI ordered tiger’s eye and black onyx bracelets. They are beautiful and high quality, and I love them! The seller was informative about the shipping, and the products were packaged properly. The purchase took place between Budapest and Tokyo, and I can say I trust everything about CityZenCharms!
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Dr on Jan 29, 2019
5 out of 5 starsWearing this today! (Actually, I bought 2). Well made. Thank you CityZenCharms :)
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Satty on Dec 19, 2018
4 out of 5 starsHello, I really like this bracelet, I ordered one of the smallest sizes but it was too big for my wrist. It was unfortunate that I had to untie it and remove 4 beads but now it fits and is still loose but not falling off. I think I was sent a large size. I love the bracelet, it is 5 stars, but the size being wrong means I can only give 4. Thankfully it fits just right now. Satty
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Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Payment
* PayPal
* Direct payment with credit card
* Etsy gift cards
* Other payments (direct transfer to bank account - can cause other costs, see your bank's policies)
Please note, you can be charged with tax due to your local legal requirements. Please pay within 72 hours after order. If you have problems with it, please contact us. After your request we reserve your order for longer time, if it is neccessary.
Orders will process once payment has cleared.
Once it leaves my hands I cannot be held responsible for late or missing packages. I am not responsible for any custom fees or taxes.
Shipping
Shipping time is usually between 15-20 workdays. Shipping time is the time from when your item is dropped off at the post office to being delivered to you. I always update your order and mark as "shipped" when its posted. (more about shipping times see below.
*** Shipping time ***
Europe: 10-15 work days
USA, Canada: 15-20 work days
Other countries: 15-20 work days
Please mind that we ship from Europe, so the shipping time should be longer if your order comes from out of Europe, especially around holidays.
Shipping dates are calculated counting every possible circumstances (slow post, long weekends, etc.) but they don't mean guarantee, these dates are only suggestions.
If order is needed to a special date please contact us before you place the order. We will confirm if we can have your order to you by then.
If you order special / individual thing or something for order (not a ready-to-ship-item), the production time will be about 5 workdays (or more if we contact and you agree on it). Production time is not guaranteed and it is subject to change at any time if you not contact us before your special / individual order.
Once it leaves my hands I cannot be held responsible for late or missing packages, but our customers are always important for us to be satisfied, so if anything happens, please contact us and we will solve the problem somehow . I am not responsible for any custom fees or taxes.
Additional policies and FAQs
If you have a problem or concern with your order, please contact me before leaving feedback. If you are pleased with your purchase, I'd be extremely grateful if would take a few seconds to leave positive feedback.
Colors
I do my best to photograph my items in natural light, and do not do any post-editing to change colors and appearance of a piece. However, due to differing in individual monitor & callibration settings, the color viewed on your monitor may not reflect the colors in the actual items accurately.
All Items are handcrafted
As with all handcrafted items, each and every piece of mine is original, and will slightly vary in it's details. The item you receive may not look identical to the photos of the listed item you have purchased, but I do my best to create the item to look the same as the item in the photo.
More information
Frequently asked questions
Wholesale availability
No, I make unique jewelry
Do you ship internationally? How long does it take to receive my order?
Yes, we can ship internationally!
Please allow up to 4-5 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get our packages out as fast as we can!
Should my jewelry look different than the picture on Etsy?
All of the gemstones and crystals we use in our jewelry are natural. Due to this the size, color and pattern (striations, mixing of colors, rutiles etc.) of the beads should vary from piece to piece. However, the slight variance in your beads will in no way comprise the energy and quality of your piece.
How do I choose a crystal to use or wear?
We always tell our customers to focus on a crystal's color, shape, and size first rather than its healing properties. You may have the "this is it" feeling the minute you lay eyes on a certain crystal, or it may take you a bit longer to connect with one. Trust your intuition and pick the crystal or jewelry you are most attracted to.
Seller details
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