I gladly accept custom orders! If something I have made sold and you're like another, or if there's something you like but want personalized, or if you have an idea for something different please feel free to convo me with your thoughts! I'm happy to work with you to make the perfect, personalized item for your needs.

Payment is due IN FULL when order is placed. This is because I often must purchase supplies specific for your custom piece and sadly, I have had people confirm a custom order, then I order supplies and create it for them, only to decide they don't have the money to pay. As a result of a handful of unscrupulous buyers, I must now request payment in full up front.

Custom orders are FINAL once the item is shipped. Thank you

By its very nature, handmade jewelry is going to be inherently more delicate than something mass-manufactured. It's important to always apply the "last on; first off" rule meaning put your jewelry on last when getting ready and take it off first.

Permanent wire coatings, protective coatings, non-tarnish finishes and gemstones can be damaged by exposure to various chemicals, including things like lotions, hairsprays and perfumes among others.

It's also important to NEVER submerge handmade jewelry in any kind of liquid, nor use any abrasive cloths, brushes or cleaners as it can damage the piece. Do not wear in the shower, tub, pool or other time when the piece may get submerged in water.

I'm happy to send an item directly to a gift recipient. Simply note in your order that you wish it to go to a different gift address. I am also happy to include a note to the recipient as well - just tell me what you'd like in the "notes to seller" section at checkout.

Full gift wrap in a box is available as an add-on to any order via this listing: https://www.etsy.com/listing/256161290/gift-wrapping-with-sage-green-damask-box

Each and every step of the process is handled by maker M. Turner personally, from conversing with customers, photographing jewelry, creating each piece from scratch, through to wrapping and shipping each every package. Each piece is an original handcrafted in her Tampa, Florida studio and is 100% American Made. Nothing is mass produced, nor factory created.

Because this is truly a one-woman business, PhoenixFire Designs does not offer wholesale discounts. The prices are NOT padded or exaggerated, keeping them affordable pieces of wearable art. A 10% off discount is offered as a thank you for large orders over $200. Use code "OVER200" at checkout.

Federal law requires that I accurately identify and value items shipping internationally on a customs form. Items will be listed appropriately and for the cost paid (less S&H.) Any taxes, fees, or surcharges incurred are the sole responsibility of the buyer. The shipping fee you pay to me for your order represents the actual cost for the United States Postal Service to deliver your package from the US to your country. It does NOT include any customs charges, taxes or fees. Those are assigned by YOUR country and outside of my control or responsibility.

I SHIP FROM A BUSINESS ACCOUNT AND CANNOT MARK ORDERS AS GIFTS ON CUSTOMS FORMS. MARKING MERCHANDISE AS "GIFT" IS MAIL FRAUD AND ILLEGAL UNDER UNITED STATES FEDERAL LAW.