Announcement
Hello and welcome to FloralsBySERRO! We are a small handmade-only business based in Transylvania, Romania serving unique, cool and original products inspired by nature. All our items are made by hand, without using molds, laser-cutting machines and other "factory"-like utensils...and the result: unique, original, long-lasting and high-quality products, all made with love, care and patience!
Presenting an affordable luxurious kind of home goods, we take pride in selecting our themes and materials very rigorously and working them with attention to detail.
We usually work late and do our best to respond to everyone in a timely manner, but we politely ask you to understand that we do have weekends and like to spend the evenings with our families. Please allow a 12hrs delay on business days and a 24hrs delay on weekends for us to answer to your messages. Also, please take note that due to our location (Romania), the time delay might be big, so this might also be a cause for delay in response. Thank you!
Also, we kindly ask you to READ the description, the estimated shipping times and the processing time for each of our products. If you need your order on a specific date please contact us before purchase!
Our orders are handled via DHL Express, so delivery time is 3-4-5 days worldwide after processing your orders.
Find us on Instagram @floralsbyserro
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Reviews
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Yvonne on Jun 3, 2023
5 out of 5 starsThe communication was great and I love this lamp shade so much.
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Heather on Feb 15, 2023
5 out of 5 starsExcellent quality and craftsmanship. Looks exactly like the seller's photo.
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klepke on Aug 23, 2022
4 out of 5 starsSmaller than expected and still need to figure out how to connect it to a power source. Mightve been my error as well!
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Heather on Apr 20, 2022
4 out of 5 starsthis flower is beautiful. however it is smaller than I had expected. I laid it flat and it opened up. I wish for the price that it was larger it will not go where I wanted it to. but I'm going to find somewhere for it.
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Gin on Feb 9, 2022
5 out of 5 starsCustom size. Great statement piece. Received item sooner than expected. Love it!
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devon on Oct 2, 2021
5 out of 5 starsFantastiskt. Toppenbra. The bulbs that are coldest seem to be the led's with the filament inside, lower wattage. Great shop!
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devon on Oct 2, 2021
5 out of 5 starsSo nice I bought it twice. Great seller Great communication and very nice handmade product. Highly recommend! Godkänd. Kanonbra
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Molly on Aug 4, 2021
5 out of 5 starsSuper beautiful, delicate piece. Very helpful and thorough seller. Love this light❤️
About FloralsBySERRO
There is nothing higher-class than real craftsmanship, diversity, originality and the service of skilled human hands. B. McGill
Shop members
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Serena
Owner, Designer, Creator
Enthusiastic, creative and always surprising young designer, with a masters degree in visual arts and one in contemporary curating and with lots of design experience. I do what I do with love, with passion and with joy.
Production partners
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Serena Rotaru - European Artist & Designer
Cluj-Napoca, Romania
Head of SERRO and main designer Art and graphics postgraduate, Art Theory and Contemporary Curating MA
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Design and Art experience of the SERRO team
We take pride in having work experience with very diverse materials, from wood to paper, to fabric and ceramics. Since 2012, we experimented with all kinds of working techniques and the result is that we specialize in woodwork, paperwork and paper mache, textile design, ceramic work and the obvious combinations between them, which we call mixed medias. Each member of our team is highly specialized and has design or art educational background. If you wish to know more about our team, please contact us!
Eco-friendly Shipping
We put a big effort in carefully wrapping the items so that they don`t get damaged. All shipping overages will be refunded once your items are sent if the price was less than stated on each listing - If asked, we can provide proof of shipping cost. For boxed items, we occasionally use "reclaimed" boxes from a local farmacy which we sanitize and clean. We mainly use new shipping boxes. We believe nature is important and needs to be protected and we wish to do our part in re-using old paper and cardboard.
ETA - Estimated Time of Arrival (after processing!)
Depending on the destination, the package might need up to 7 business days to arrive. If you need your order in a specific time frame please ask us if it`s possible before purchase!
We use DHL Express to ship our items, in order for you to have a safer, better and faster experience.
Returns, Refunds and damaged items
We do accept returns in some circumstances and will evaluate these circumstances on a case by case basis. We do not accept returns on custom orders or items that arrive back to us damaged. Items must be returned unused and in the condition in which they were received.
In cases of damaged items, photographic proof will be required of both the item and the packaging. This is to confirm the item is damaged and so that a claim can be filed with the post office or DHL if it was damaged in transit.
Refunds are only granted if the item is returned in its original condition within the timeframe specified. Once we receive the item, we will refund the full amount.
Custom and personalized orders
We are gladly accepting custom orders and would love to set up a custom listing for you. Also, we basically offer customization on anything in the shop. So if you see a white product and want it in red, all you need to do is ask! Please contact us with what you want and we'll go from there!
Are all items in the shop handmade?
Absolutely all items are 100% handmade. The items in our shop might be more expensive compared to similar items because of this, but we take big pride in using our hands to deliver such high quality products.
Care instructions
Please be sure to read the care instruction on each listing. We know our items very well and if the instructions for each listing are not followed, we will not except returns.
Seller details
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