CustomCharmCreation

Floating Lockets, Charms, & so much more!

Crittenden, Kentucky
|
| 29,010 Sales | 5 out of 5 stars 5 out of 5 stars

CustomCharmCreation is a Star Seller!

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Has a history of shipping on time with tracking.

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Average review rating is 4.8 or higher

Announcement    Welcome! If you are looking for a personalized gift or something special for yourself you have found the right place. We specialize in personalized picture charms and plates for floating lockets. Keep the ones you love close to your heart by adding a picture charm to any of our lockets. Our memorial lockets are a special way to keep the memory of a loved one with you and they make heartfelt gifts.

If you don't see exactly what you are looking for please send a message and I will be happy to help you.

The normal customer service hours are Monday - Friday 8am - 4pm EST however all messages will be answered as quickly as possible.

All personalized orders are shipping within 3 business days and all other orders are shipping within 1 business day.

Announcement

Last updated on Nov 24, 2021

Welcome! If you are looking for a personalized gift or something special for yourself you have found the right place. We specialize in personalized picture charms and plates for floating lockets. Keep the ones you love close to your heart by adding a picture charm to any of our lockets. Our memorial lockets are a special way to keep the memory of a loved one with you and they make heartfelt gifts.

If you don't see exactly what you are looking for please send a message and I will be happy to help you.

The normal customer service hours are Monday - Friday 8am - 4pm EST however all messages will be answered as quickly as possible.

All personalized orders are shipping within 3 business days and all other orders are shipping within 1 business day.

29010 Sales

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Custom Charm Creations

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Custom Charm Creations

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5 out of 5 stars
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About CustomCharmCreation

Sales 29,010
On Etsy since 2014

Custom Charm Creations

Shop members

  • Custom Charm Creations

    Owner

Production partners

  • Metal Fabricating Company

    Guangdong, China

    They created the locket.

Shop policies

Last updated on February 16, 2023

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly. If you are ordering a picture charm, the picture you send will NEVER be used for any other purpose.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
See this Seller Handbook article for a sample privacy policy you can customize for your shop.

More information

Last updated on May 11, 2022

Frequently asked questions

💛 WHAT IS A FLOATING LOCKET? WHAT ARE FLOATING CHARMS?

A floating locket is a glass pendant that holds small floating charms. Most floating lockets are magnetic or twist top.

Magnetic Lockets: Open and close like a book and are held closed with strong magnets.

Twist Top Lockets: Open and close by twisting the face of the locket


Floating charms are placed inside floating lockets. There are so many different charms to choose from. Each charm represents something important to you.... a special memory, an important event in your life, or you can even add the people you love the most (with our picture charms).

The charms are meant to "float" inside the locket so they will move around.

💛 𝐇𝐎𝐖 𝐃𝐎 𝐈 𝐒𝐄𝐍𝐃 𝐓𝐇𝐄 𝐏𝐈𝐂𝐓𝐔𝐑𝐄?

Please send the picture for the charm before or immediately after placing an order. We are on a short deadline to ship your order and will need to start working on it as soon as possible. You may send the picture through an Etsy convo or email.

◾ ETSY CONVO: Click "Ask a question" near the top of the listing.
This will open a message with us and you may attach the picture.

◾ EMAIL: etsyorders@customcharmcreations.com (please include the order #)

💛 WHAT KIND OF PICTURE WILL WORK BEST?

Pictures that are of higher resolution will work best, however we can use almost any picture. Please do not crop the image before you send it to us. We will crop the image and send you a copy of it for your approval.

We can change the picture to black and white or even crop a specific person out of the picture. We will also do simple photo editing. However, we are not able to remove the background or fix blurry pictures ect...

We are only able to use your personal pictures. We will not be able to create a charm or plate for you using logos or any image that has copyright.

💛 HOW DO I CUSTOMIZE MY ORDER?

Customizing your order is very easy. You may send us a message through Etsy or directly to our email address. (For detailed instructions please see above.)

Simply attach the picture(s) that you would like us to use and include any special requests (birthstone choices, change picture to black and white, crop a specific person ect...)

We will crop the image for you and send you the cropped version for your approval. Once you have approved we will start working on your order.

💛 THERE IS A LOCKET AND CHARM SET THAT I AM INTERESTED IN BUT I WOULD LIKE TO ADD A CHARM OR SWITCH CHARMS?

Please send us a message and include the set that you are interested in. Include what you would like to change and we will create a custom order for you with the exact items you would like. (We will need to make sure we have the items in stock and that they will fit inside the locket)

Please do not purchase the set first and then ask us to change something. It is very difficult to make sure that you get everything that you want if we do not create the custom order for you.

💛 HOW QUICKLY WILL I RECEIVE MY ORDER?

We know how important it is for you to receive your items as soon as possible. So we work hard to make sure that items are shipped on time. Normally we ship within 1 business day if you are NOT receiving a custom item. Please allow 3 business days for processing custom orders (once we have received your picture and have your approval to start your order).

Please make sure that we have the correct shipping address. We are not responsible if there is a problem with the address we received.

💛 HOW ARE ORDERS PACKAGED? DO YOU COMBINE SHIPPING?

We package orders very carefully to ensure they arrive in perfect condition. Items are placed in small jewelry bags and placed into a cotton filled gift box. (We do not put the charms/plates inside the locket unless you request that we do so.)

All orders will be shipped in a bubble mailer or small shipping box and tracking information will be available.

We offer flat rate shipping. Please add all the items you would like to purchase to your shopping cart. They will all ship for one low price. First Class Mail is $3.89 and Priority Mail is $7.89

💛 HOW DO I CARE FOR MY LOCKET AND CHARMS?

Handle with care: The glass on your locket is fragile and can break. If your locket is magnetic, do not open it too far.

Avoid water: Just like any jewelry product always remove your locket before entering water. Do not shower, bathe, swim, ect... while wearing your locket. Our charms and plates are water resistant but they are not waterproof.

Remove: Take off your locket when cleaning or using harsh products and avoid extreme heat or cold.

Clean: You may wipe your locket with a clean damp cloth.

💛 DO YOU SHIP OUTSIDE THE UNITED STATES?

No, we do not ship internationally.

💛 DO YOU ACCEPT RETURNS?

Yes. We do accept returns for items that are NOT custom made. We must be contacted within 7 business days of delivery. Buyer is responsible for return shipping costs and item must be returned in original condition within 14 days of delivery. Once we receive the item, we will process your refund for the cost of the item only (we do not refund original shipping charges).

Our lockets must be handled with care. They contain glass and if dropped or mishandled they may break. We are not responsible for replacing a locket once it has been used.

If there is any problem with your order when it is received please let us know.