Announcement
-----------------------------------SHIPPING INFORMATION----------------------------------------
► DOMESTIC SHIPPING:
- USPS First Class shipping; delivery in 3-5 business days (with online tracking).
- USPS priority shipping; delivery in 2-3 business days (with online tracking)
- Fedex express shipping; delivery in 1-2 business days (with online tracking)
You can upgrade to PRIORITY and EXPRESS shipping from shipping drop down menu during check-out.
► INTERNATIONAL SHIPPING:
- USPS International First Class: estimated delivery in 6-15 business days (with online tracking).
International Buyers are responsible for any customs and import taxes that may apply.
Please read our policies and FAQs before purchase: http://etsy.me/2dlKU39
Love,
Jane
Featured items
Items
All Items
Reviews
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Charlotte on Apr 23, 2024
5 out of 5 starsGreat sympathy card for my significant other's family after he lost his grandmother.
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Auna on Apr 15, 2024
5 out of 5 starsCard was amazing! I used it as a birthday card! Love it. Would definitely buy again.
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Suzy on Apr 8, 2024
5 out of 5 starsWell done and quick shipping. Very happy with the service and that we could fit the entire message nicely on the card.
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Ellie on Apr 23, 2024
5 out of 5 starsExcellent! Was shipped carefully as well! Beautiful card, thank you!
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About JanePersonalized
Make A Meaningful Gift with CARE - Treasure Every Moment in Life with LOVE
Shop members
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Jane
Owner, Creator
I am the creator of JanePersonalized. I do the designing, Hand stitching, engraving and handle customer service, packing and shipping.
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Tracy
Assistant
I am Jane's Assistant. I assist her on handling customer service, packing and shipping
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 12 hours of purchase
More information
Frequently asked questions
CAN I CHANGE MY ORDER ADDRESS OR ORDER CONTENT AFTER SUBMIT ORDER?
CHANGE ADDRESS:
You can change your mail type after making the purchase by contacting us.
We will ship to the address on your Etsy invoice unless otherwise specified. So please CHECK AND UPDATE YOUR ETSY ADDRESS. If you wish to change your address or shipping service, please inform us within 12 hrs from your order date. Last-minute changes MUST BE CONFIRMED BY US in order to become effective. In case of an item is returned because of incorrect address entered upon checkout, we can resend the item after receiving payment for the cost to reship.
CHANGES ORDER CONTENT:
If you'd like to make any changes of your order, please contact us within 12 hrs. After 12 hrs, changes will not be accepted or will be charged at least 20% as it processed.
WILL YOU SEND A TRACKING NUMBER IF I PURCHASE FREE SHIPPING GREETING CARDS?
There will be NO TRACKING and the item will be NON-REFUNDABLE if not delivered. However, we understand that mistake might happened, we will offer one-time resend greeting card if it is not delivered within 3 weeks. Please contact us if you want to upgrade to shipping option with tracking number. The shipping option are as follows.
- Free shipping Greeting card: delivery in 2-8 business days ( No tracking, no refund if not delivered)
- USPS First Class shipping; delivery in 3-5 business days (with online tracking).
- USPS priority shipping; delivery in 2-3 business days (with online tracking)
- USPS express shipping; delivery in 1-2 business days (with online tracking)
FOR LOST/DAMGE PACKAGE?
► For domestic shipping:
All orders are shipped via USPS. Once an order is shipped, USPS takes over the responsibility to deliver the order. In all cases that an order is already marked as "delivered", we are not responsible for any LOST/DAMAGE package.
In case an order is marked as "undelivered", please contact us to resolve the issue.
► For international shipping:
Once an item is shipped, we have no control over it.
Buyer is responsible for all shipping cost and are responsible for any customs and import taxes that may apply.
☛ Please kindly note: delivery time may vary due to unexpected condition. An item will be treated as loss if it's not delivered 3 MONTHS from shipping date for International or 1 MONTH for domestics items
WHEN CAN I EXPECT TO GET THE ITEM AFTER ORDER IT?
Order arrival time = turnaround time + shipping time. Shipping time will vary from one mail type to another depend on your option.
Greeting Card order: Order placed by 12pm Mon-Fri, it will be sent out next business day. Order placed after 12pm Mon-Fri and Saturday, Sunday will be sent out in 2 business days.
► DOMESTIC SHIPPING:
- Free shipping Greeting card: delivery in 2-8 business days ( No tracking, no refund if not delivered)
- USPS First Class shipping; delivery in 3-5 business days (with online tracking).
- USPS priority shipping; delivery in 2-3 business days (with online tracking)
- USPS express shipping; delivery in 1-2 business days (with online tracking)
HOW TO SEND PERSONALIZATION INFORMATION OF ORDERS
All final personalization details and order information must be put in NOTE BOX at check out or summarized in ONE MESSAGE to us after you submit your order.
Requested personalization details of your order can be found in the listing description.
Messages can be sent by clicking the "Contact Shop Owner" button on the shop home page or the check out page; or "Ask A Question" button under the listing title.
Please contact us via ETSY only. Our other mail boxes outside Etsy are not monitored.
WHAT IS VEGETABLE-TANNED LEATHER?
Veg tanned leather or Vegetable-tanned leather is one of several methods for tanning real leather. Vegetable-tanned leather is using tannins and other ingredients found in different vegetable matter, such as tree bark prepared in bark mills, wood, leaves, fruits, and roots. It is a "chromium-free" method, and does not have harmful chemical.
WILL YOU SEND A PROOF BEFORE PROCESSING AN ORDER?
We will send you a proof if your order is as follows:
1. "Design Your Own" order
2. Requested by Customer
3. When an order has some information that need to confirm.
For regular order, you have 12hrs to change, so please make sure you check your information before or within 12hr of placing an order.
CAN I CHANGE THE FACE MASK'S COLOR AFTER PLACING AN ORDER?
Yes, you can change color within 12hrs after placing an order. Color can be changed upon availability and cannot be changed if we are out of stock on the day your order placed. All changed need to be confirmed by us in order to become effective.
My order says it has shipped, but USPS tracking is not updating. When can I expect an update?
This has been an extraordinary time of unprecedented challenges. The Postal Service is experiencing significant volume increases, while at the same time USPS employee availability has been reduced due to the impacts of COVID-19. The USPS is flexing its resources to process and deliver the mail as quickly as possible. It's not uncommon for USPS to skip package scans when they're running behind in order to allow them to move packages quicker than otherwise since additional scanning also means additional processing time.
While shipping procedures and delays are out of our control we are determined to make sure you're satisfied. Just know, once it leaves our shipping locations, your order is on its way to you.