Allow us 1-3 business days for order to prepare.
Shipping times will be based on the shipping method you select at checkout!
Estimated Shipping timelines
United States
Standard ~ 10-14 business days
UPS Express ~ 5-8 business days
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Canada
UPS Express only 8-11 business days
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European Union
UPS Express only 5-10 business days
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United Kingdom
UPS Express only 8-12 business days
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Australia
UPS Express only 9-11 business days
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Everywhere else
UPS Express only 10-15 business days

>> Preparing and shipping are two different processes. Each has its own term. Please NOTE that we prepare and ship orders on business days from Monday to Friday which not includes weekends. Saturday and Sunday are not count as part of shipping days.

If you need to receive our product as soon as possible there is UPS Express deliver. Upgraded shipping options are available during checkout.

*We accept Custom Orders with a new design at least 1-1,5 month before the party and 3-4 weeks for color changes of our Standard decorations. Provide us with a date of a party.
*We don’t work with cartoons, books, movie and registered trademark themes decor
*All custom orders must be paid in full before we start - send you a picture of paper color swatches, mock up and making the decorations
*Usually the additional fee for customization charge
*Custom or personalized items can't be returned or exchanged

If your tracking status is "Pre-transit / Label created / USPS currently awaiting package", it means that your package has left Ukraine and is on its way to the destination country.
Please NOTE, due to the closure of Ukrainian airspace, we are shipping all parcels by land from Ukraine to Poland, and from there, by airplanes to the destination country.
Your tracking status will be updated as soon as the parcel arrives in the destination country. We sincerely appreciate your patience and continued interest until the package reaches your country.

*Check with neighbors to see if the package was left with them either on purpose or by accident
*Check with family members – sometimes someone else in the household will pick up the package and put it somewhere out of plain sight
*Ask the delivery postal worker if you catch them where he/she left the package
(The most effective tip) call your local post office to see if it is sitting there. If not, ask them if they can check their delivery GPS to find out exactly where it was

We hope you absolutely love every single product we send you. But sometimes life happens and plans change, we get it.
We accept returns and exchanges on items within 14 days after you received the package.
To initiate a return, please contact us.
Please note the following points of our return policy:
*Item(s) must be unused and unopened
*Item(s) must be in the original packaging, unpacked and in the same condition as it was received in
*Customer is responsible for the return shipping costs and any shipping costs for the items that were sent in exchange
*We do not accept returns or exchanges on personalized, custom made or clearance items

Please contact us ASAP! If your order has not been crafted or/and shipped, we can cancel it.