Announcement
Keep up following my works:
website: www.silvia-withlove.com
instagram: @silvia_withlove
Reviews
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Irene on Apr 6, 2023
5 out of 5 starsIt's beautiful! I had been looking for so long for a ring on which to engrave a rather long sentence and Silvia has created something truly wonderful, with those little imperfections from the handmade nature of the product that make it a unique and alive product. Highly recommended, she was really helpful and in addition the shipping was really fast :) I won't be long in making another purchase ;)
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Francesca on Jan 23, 2023
5 out of 5 starsI bought 2 rings, with personalized engravings, for my children (pre-teens): liked them very much, comfortable to adjust and good value for money. advice! Especially if you are looking for an original ring and want to avoid the problem of the correct size.
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Rossana on Mar 7, 2022
5 out of 5 starsSilvia is creative, kind and helpful. Her social networks are active and it is a pleasure to interface with her. I also requested a customization and the rings are gorgeous. Thank you!
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About SilviaWithLove
Handworking with love
Shop members
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Silvia
Owner
Creating jewels and other stuff by hand is my greatest passion. I let myself be inspired by nature, animals, and positive things. I love working with a variety of materials, but metals conquered my heart. I also take care of the communication.
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Luis
Owner
I'm a few-words man. I love working with metals, wood, and raw materials. I do the hard work, like drilling, soldering and so on. I can talk hours about Vespas and motors, but don't make me talk about myself :)
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Chiara
Assistant
I work behind the scenes. I'm the one who make trips to the post office, buy stamps, prepare the sachets, I cut and stamp the tiny cards, and all that involves packaging. I also take care of a part of the supplies like wrapping chains and so on.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Custom and personalized orders
Custom and personalized orders are welcome. Write me if you have any doubt with your request.
Wholesale availability
If you're interested in a wholesale, write me a request with many details as possible, in order to help me in determining a fair price.
Shipping details
Shipping times are shorter with the shipping upgrades!
During the order, you can choose between two upgraded shipping profiles:
- priority airmail travels in 2-7 days in Europe and 8-15 days in the US, or
- registered airmail, the only tracked method.
(for Italy only: the express shipping arrives in 1-2 working days.)
(The default shipping method is via standard airmail and has no tracking code.)
Gift wrapping and packaging
All products are wrapped with care in a nice and gift-ready packaging, for free!
On request I can also write a personalized card.
Care instructions
Some metals used in my products may darken with time (eg copper, brass). A good thing is to clean them with a damp cloth after each use.
Aluminium is great because it doesn't tarnish.
Do not use any chemical, just a damp cloth and if you have it, a bit of pure marseille soap.
In case of a ring, keep the ring when you wash your hands also with soap, so that the water will clean the metal from the sweat and it will tarnish less.
While there's nothing to do for the chains, every pendant can go back to its original brightness. I can give instructions for every single item via private message.
How can I be sure that I'll receive an item that I want to give as a gift on time for a particular occasion?
If you are in a hurry, ask me for the DHL express shipping option. DHL travels in 1-2 days in most countries all over the world.
If you don't want to spend a lot for shipping, another solution is the PHOTO-OPTION. I can send you a picture of the item via email, with some nice lettering saying "your gift is on the way" - You can print it at home, wrap it nicely, and give it to your friend on that special day, so you won't be empty handed while your package is travelling across the world. Then, when the package arrives, you can finally give it to the person ;)
Note: If you want a picture of your customized product, remember to ask it before shipment. Otherwise I can only send you a photo of the standard version of the item.
Problems with an order
If you have a problem with your order, please write me and together we will evaluate the situation, according to my shop policies.
Please note that negative reviews and cases are not means of communication. If you want to solve any issue, please write me a private message and I'll get back to you as soon as possible.
In case of postal delays: a package won't be considered lost before a time lapse of 65 days starting from the shipping date. If this amount of time has already passed, I will preferably send the item again.
Being the standard shipping method easily delayed during xmas time, for the orders placed in november and december estimated shipping times rises of +2 weeks for every country. Consider choosing an upgrade.
Returns & cancellations
Please note that I don't accept a return without previous communication. In case of a return, the item must be sent in untouched conditions and the shipping cost is in charge of the customer. Also the original shipping cost remains in charge of the customer and won't be refunded.
Personalized items can't be returned.
An order can't be cancelled if the item has already been partially made, made or shipped.
Responsibility
You are the only responsible for the item you receive and for the use that you do with that.
I am not responsible or liable for any proper or improper use of the items.
Seller details
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