Shop policies
Last updated on
09 May, 2022
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All jewellery and crafts are designed and made by Debbie.
I hope you enjoy our products as much as we enjoy making them. x
I hope you enjoy our products as much as we enjoy making them. x
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Payment
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Delivery
ESTIMATED SHIPPING TIMES
UK: Orders will be sent via Royal Mail 1st Class and should take 2-3 days to arrive once dispatched.
Europe: Orders should take 7-30 business days to arrive once dispatched.*
USA: Orders should take 10-30 business days to arrive once dispatched.*
Rest of the World: Orders should take 10-30 business days to arrive once dispatched.*
PLEASE NOTE: International orders will be sent via Royal Mail International Standard (WHICH IS NOT TRACKED), unless you choose the option to upgrade to Royal Mail International tracked and signed at checkout. Please be aware some countries only accept an upgrade to signed for mail (not tracked), in these cases a tracking number will not be supplied. Please check your countries postal policies.
* delivery time is based on BUSINESS DAYS (Monday - Friday). Delivery times can be affected by; customs processing times, strikes, adverse weather conditions etc. and in these circumstances may take 30 days or more to arrive.
Buyers are responsible for any customs and import taxes that may apply.
IMPORTANT: For international orders if you have not selected the shipping upgrade at the checkout your order will not be sent tracked.
(YOUR ORDER NUMBER IS NOT YOUR TRACKING NUMBER!)
If you have not received your order after 30 working days please contact us!
UK: Orders will be sent via Royal Mail 1st Class and should take 2-3 days to arrive once dispatched.
Europe: Orders should take 7-30 business days to arrive once dispatched.*
USA: Orders should take 10-30 business days to arrive once dispatched.*
Rest of the World: Orders should take 10-30 business days to arrive once dispatched.*
PLEASE NOTE: International orders will be sent via Royal Mail International Standard (WHICH IS NOT TRACKED), unless you choose the option to upgrade to Royal Mail International tracked and signed at checkout. Please be aware some countries only accept an upgrade to signed for mail (not tracked), in these cases a tracking number will not be supplied. Please check your countries postal policies.
* delivery time is based on BUSINESS DAYS (Monday - Friday). Delivery times can be affected by; customs processing times, strikes, adverse weather conditions etc. and in these circumstances may take 30 days or more to arrive.
Buyers are responsible for any customs and import taxes that may apply.
IMPORTANT: For international orders if you have not selected the shipping upgrade at the checkout your order will not be sent tracked.
(YOUR ORDER NUMBER IS NOT YOUR TRACKING NUMBER!)
If you have not received your order after 30 working days please contact us!
Additional policies and FAQs
SHIPPING ADDRESS:
. IMPORTANT: Please make sure the Shipping address is correct before completing your purchase.
.If you realize it is wrong after completion, please contact us within 1 hour of your purchase with the correct address to avoid the risk of the order being shipped. We are not responsible for any lost orders due to incorrect address.
Privacy policy:
.We will only use your shipping, billing address and contact information to communicate with you about your order and to fulfill your order.
. IMPORTANT: Please make sure the Shipping address is correct before completing your purchase.
.If you realize it is wrong after completion, please contact us within 1 hour of your purchase with the correct address to avoid the risk of the order being shipped. We are not responsible for any lost orders due to incorrect address.
Privacy policy:
.We will only use your shipping, billing address and contact information to communicate with you about your order and to fulfill your order.
Privacy
1 - Information we collect
When ordering from our shop we collect certain information from you relevant to completing your order. This includes name, street address including any postal/area code and country and email address. Where applicable this may include any additional information which is required for your order and provided by yourself (such as family member names for personalisation on jewellery items).
2 - Why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. we use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3 - Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years.
Your Rights
- If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
- For purposes of EU data protection law, I, Debbie Annear, owner of Lilac Fox Designs, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lilacfoxdesigns [!at] gmail.com.
See this Seller Handbook article for a sample privacy policy you can customise for your shop.
When ordering from our shop we collect certain information from you relevant to completing your order. This includes name, street address including any postal/area code and country and email address. Where applicable this may include any additional information which is required for your order and provided by yourself (such as family member names for personalisation on jewellery items).
2 - Why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. we use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3 - Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years.
Your Rights
- If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
- For purposes of EU data protection law, I, Debbie Annear, owner of Lilac Fox Designs, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lilacfoxdesigns [!at] gmail.com.