Some items can be personalized. Please include any details for personalization in the “Notes to TheWoodShackGiftCo” or the "Notes to Seller" box when you checkout. These requests will only be honoured if added at checkout as I don't have the ability to review every message thread for requests. Please feel free to message me as well regarding any questions of customization. Thank you:)

Generally orders are completed anywhere from 1 day to 1 week, depending on each item (which can be found on the listings turnaround time). If you need an item by a certain date, please include the date in the "Notes to TheWoodShackGiftCo" when you checkout. This will allow me to ensure we have enough time for production and shipping estimates. Please feel free to message me if you need an item rushed so I can advise you on the most current and accurate turaround time. Please select the best shipping option for the estimates you need your item by.

There are several shipping options to choose at checkout. Orders are shipped from Vancouver, British Columbia, Canada.

To the USA:
-Tracked Package - generally takes 1-2 weeks in transit for delivery
-Expedited - generally takes 4-5 business days in transit
-Express - generally takes 1-2 days in transit

To Canada:
Expedited 2-13 days
Express 3-5 days

International:
1-6 weeks

Orders going to the USA are shipped via UPS. UPS does not ship to PO boxes, so if you choose to ship to a PO Box, it will be shipped via Canada Post/USPS

Orders within Canada are shipped either UPS or via Canada Post.

If you have a certain date you need an item by, please feel free to message me regarding timelines.

Any items that are customized or personalized cannot be returned or refunded. However, If you have a problem with your order, please don't hesitate to reach out so we can find a solution.