NilaHolden is taking a short break
Reviews
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andrea on Sep 12, 2017
5 out of 5 starsThese were perfect- exact colour I needed and tasted delicious!
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jenicethakur on Aug 15, 2017
5 out of 5 starsCookies were delicious, securely packed, and arrived just in time. THANK YOU!
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Laurelin on Aug 8, 2017
5 out of 5 starsBeautiful cookies, the perfect teacher gift. The item was well packed and communication with the seller was great Will definitely be back for more!
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Jodie on Jul 26, 2017
5 out of 5 starsBeautiful to look at and yummy to eat. Our biscuits were the perfect match for the pastel hen do and went down a storm at the weekend celebrations. Thank you so much for you quick turnaround too! Xxx
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kezegan1978 on Jul 22, 2017
5 out of 5 starsAbsolutely perfect Baptism cookies. All individually wrapped in cellophane. Arrived on time and no issues with any getting broken in the post. They tasted gorgeous and went down so well with our guests at my sons Baptism. I wouldn't hesitate to recommend.
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ljlaura30 on Jun 22, 2017
5 out of 5 starsArrived in time. Really pleased with. Just as described. Perfect gift
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fayemusnus on Jun 10, 2017
1 out of 5 starsThis seller ignores communications (a correction to an address), says they'll come back to you to check the address it was sent to and then doesn't, then can't provide proof of delivery nor that a person who says they received them on behalf of the recipient (a PA/EA) actually did. I would never buy from this seller again. Awful communication.
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Simone on Jun 7, 2017
5 out of 5 starsLovely cookies, bought as a gift for my friends, was helpful in what i requested. A* and fast delivery!
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Iced biscuits and cookies for life's special celebrations.
Shop members
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Nila Holden
Owner
I have been baking iced biscuits and cookies for many years now and have trained at the world renowned Squires School and Peggy Porschen Academy.
Shop policies
Accepted payment methods
Returns & exchanges
Payment
Shipping
UK Delivery:
We ship 1st class on all orders within mainland UK. Orders for NI and Islands will be shipped 2nd class.
INTERNATIONAL Delivery:
We use the international small packet service. Please note this service DOES NOT include tracking numbers or insurance.
If you require these services please contact me PRIOR to purchase, I will organise an upgrade to Airsure and I will adjust the shipping costs accordingly.
ESTIMATED DELIVERY TIMES:
Please be aware that the following delivery times are estimates by Royal Mail. Delays can occur, if they do and you are concerned about your items please do not hesitate to contact us.
UK mainland - Maximum 2-3 working days.
UK NI and Islands - 4 - 7 working days
Within Europe - 6 - 20 working days.
USA - 10 - 25 working days.
Rest of World - up to 30 working days maximum.
FEDEX EXPRESS WORLDWIDE
This service is a sprint worldwide service delivering parcels within 3 working days. This time excludes time the parcels spend at customs. Packages are dispatched each following Monday, so if you place your order on Monday evening (GMT London) then your package will leave next week. This is to avoid weekends. This is fully trackable service right through Etsy.com or Etsy app.
CUSTOMS, IMPORT DUTY, TAXES:
Customs can hold packages for up to 6-8 weeks. As we cannot guarantee packages not being held or know when they will be released we ask customers for patience during which time that customs may be holding items.
Any tax and import duties are the responsibility of the buyer and should be taken into account before purchase.
Please note: As it is illegal to do so, we will not mark packages as a gift.
We post Royal Mail First Class and purchases will be dispatched within 1-2 days of receiving your order and payment.
Please note that we do not have tracking information but do hold a proof of postage certificate. Royal Mail cannot accept a claim for loss unless 15 working days or more have passed since the item was due to be delivered (Inland) according to Royal Mail Terms and Conditions.
Please note that Damage Claims cannot be accepted for perishable items.
Additional policies and FAQs
I am registered with the Environmental Health Department of Luton Borough Council, Bedfordshire UK and hold a Food Hygiene Certificate.
More information
Frequently asked questions
Wholesale availability
We have lots of wholesale products - please send us a convo for more information.
Custom and personalised orders
We love making custom designs. We mainly make fondant covered biscuits but do send us a convo with details of the design you have in mind, rough quantities, shipping location and ideally, an image of your design and we'll get back to you :)