NilaHolden

Delicious biscuits & cookies gifts

Luton, United Kingdom

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

NilaHolden is taking a short break

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Note from shop owner My Etsy store is currently closed. I will respond to any enquiries on my return.

All the best
Nila x

Note from shop owner

Last updated on Aug 4, 2022

My Etsy store is currently closed. I will respond to any enquiries on my return.

All the best
Nila x

Nila

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Nila

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About NilaHolden

Sales 435
On Etsy since 2012

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Iced biscuits and cookies for life's special celebrations.

Shop members

  • Nila Holden

    Owner

    I have been baking iced biscuits and cookies for many years now and have trained at the world renowned Squires School and Peggy Porschen Academy.

Shop policies

Last updated on May 9, 2022
Hello - I have been baking cakes & cookies for a few years now and aim to provide my customers with a delicious and delectable product every time!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Payment

I accept Pay Pal and postage fees are clearly indicated on the product listing.

Shipping

All products are packaged in brand new, robust boxes and envelopes so should reach you/your recipient in tip top condition.

UK Delivery:
We ship 1st class on all orders within mainland UK. Orders for NI and Islands will be shipped 2nd class.

INTERNATIONAL Delivery:
We use the international small packet service. Please note this service DOES NOT include tracking numbers or insurance.
If you require these services please contact me PRIOR to purchase, I will organise an upgrade to Airsure and I will adjust the shipping costs accordingly.

ESTIMATED DELIVERY TIMES:
Please be aware that the following delivery times are estimates by Royal Mail. Delays can occur, if they do and you are concerned about your items please do not hesitate to contact us.

UK mainland - Maximum 2-3 working days.
UK NI and Islands - 4 - 7 working days
Within Europe - 6 - 20 working days.
USA - 10 - 25 working days.
Rest of World - up to 30 working days maximum.

FEDEX EXPRESS WORLDWIDE
This service is a sprint worldwide service delivering parcels within 3 working days. This time excludes time the parcels spend at customs. Packages are dispatched each following Monday, so if you place your order on Monday evening (GMT London) then your package will leave next week. This is to avoid weekends. This is fully trackable service right through Etsy.com or Etsy app.

CUSTOMS, IMPORT DUTY, TAXES:
Customs can hold packages for up to 6-8 weeks. As we cannot guarantee packages not being held or know when they will be released we ask customers for patience during which time that customs may be holding items.

Any tax and import duties are the responsibility of the buyer and should be taken into account before purchase.

Please note: As it is illegal to do so, we will not mark packages as a gift.

We post Royal Mail First Class and purchases will be dispatched within 1-2 days of receiving your order and payment.

Please note that we do not have tracking information but do hold a proof of postage certificate. Royal Mail cannot accept a claim for loss unless 15 working days or more have passed since the item was due to be delivered (Inland) according to Royal Mail Terms and Conditions.

Please note that Damage Claims cannot be accepted for perishable items.

Additional policies and FAQs

Purchases are wrapped in delightful packaging prior to postage.

I am registered with the Environmental Health Department of Luton Borough Council, Bedfordshire UK and hold a Food Hygiene Certificate.

More information

Last updated on May 11, 2022

Frequently asked questions

Wholesale availability

We have lots of wholesale products - please send us a convo for more information.

Custom and personalised orders

We love making custom designs. We mainly make fondant covered biscuits but do send us a convo with details of the design you have in mind, rough quantities, shipping location and ideally, an image of your design and we'll get back to you :)