Payment is required up front. Design will commence once all wording has been received. Please bear in mind that on Custom orders, no work will be done until the custom listing is purchased.

UK ORDERS: shipped via Royal Mail. Small cards, Gift Boxes and Certificates are shipped Royal Mail second class as standard. We do offer an upgrade to Special Delivery which is a tracked service and guaranteed next working day after dispatch, but please note that normal making time will still apply.

Large Invitation orders (parcels) are shipped with Royal Mail Special Delivery which is tracked and will require a signature on delivery. Samples or small orders are not tracked and are shipped First Class.

INTERNATIONAL ORDERS: shipped through Royal Mail and Parcelforce Worldwide. Tracking is only provided on large printed orders, not on samples, cards or certificates. Orders valued over £80 will be tracked. You will be notified when your order has shipped. Shipping time varies according to your location: on average, international orders are received within 10 days of shipping though this can be longer if during peak postage times around Christmas.

CUSTOMS TAX:
Please note that some countries apply Customs Duties to orders imported. We are not responsible for paying custom fees as this is a tax levied by your government. Please contact your local customs office if you are uncertain whether your order will be subject to Customs Tax. This may change after the UK leaves the EU so please be sure to double check before purchase.

WORKING HOURS:
I do aim to respond to all conversations placed over a weekend on Mondays. Normal Working days are Monday-Friday 9am-3pm GMT, and Tuesday, Thursday & Friday during school holidays.

MINOR CHANGES TO DESIGN:
The wordings in my photos are only for sample purposes. Minor text alternations will not accrue a fee. However, if there is too much text or if it affects the existing template, then please be aware that the overall design may be affected.

Inclusive of the price you will receive two free rounds of changes, whether they are text or color changes. If there are mistakes of my wrong doing, there will be no additional fee or included as part of the two rounds of changes. Please check your details carefully as I am not responsible for any errors made by the client. It is why I provide proofs.

POLITE REQUEST:
Please note that we have a zero tolerance policy when it comes to rude or threatening messages. Any customer sending threatening or rude/abusive messages will have their order cancelled immeadiately. We reserve the right to refuse service in these circumstances. Please respect that as a small business, I work around my family and young children and that this prohibits me from working over weekends, bank holidays and public holidays including Christmas, Easter and New Year as well as restricted working hours during School breaks.

CUSTOM WORK:
I am delighted to get custom orders! Depending on the design, please allow around a week for the completion of a custom design. Rush orders will accrue a fee. Contact me for further information.