Your order will be dispatched no later than 3 business days after your payment has cleared.

You will receive confirmation of dispatch and also a unique tracking number if you are ordering from outside the UK, to use on the Royal Mail website so you know where your parcel is throughout the delivery process.

If there is any delay in posting your order I will let you know via Etsy Convo as soon as possible.

UK customers please leave 2 weeks to receive your order.
International customers please leave 4 weeks to receive your order.

UK orders will be shipped with Royal Mail using Standard Second Class Post.
Please leave 2 weeks to receive your order.
Please ensure your delivery address correct.


All International orders (I am based in the UK) will be shipped using Royal Mail Tracked as standard.
Please leave 4 weeks to receive your order.
Please ensure your delivery address is correct.

**Please Note:
I cannot guarantee any shipping times, as once your order is with The Royal Mail it is out of my hands.
**Please remember weather conditions, holidays and customs may delay your order.
**Please note that sending orders tracked does not speed up the shipping times, it simply means you will have a unique tracking number to track your parcel throughout its delivery

In both cases:

Please leave up to 30 business days from the date it is due to be delivered to you. This allows the postal service time to deliver your parcel or send it back to me as undelivered.
Please ensure your delivery address was entered correctly.


If this time has passed without delivery, or any communication from your postal service about undelivered post. I will take up your claim with Royal Mail and keep you informed throughout.
Once Royal Mail has investigated and if your parcel is not recovered I will offer a full refund.

Any lost or stolen claim will also be forwarded to the police by me.
Please see: Lost and Stolen FAQ

**Please note International orders are sent via Royal Mail Tracking as standard.

If you purchase more than 1 item (you will be my new Best Friend) in the same transaction I will put them into one parcel for ease of shipping.
Any shipping charges over £2.00 will be refunded to you.

Life happens. I understand that.
If your toddler ordered on your behalf or you find you don't quite have the money you thought. Please do not worry.
If you can let me know as soon as possible I can avoid any return shipping costs you incur. Please try and cancel your order within 24 hours as I aim to have all my orders shipped the next business day.
If your item is still with me I will simply cancel your order and issue you with a full refund.
If your order has already been dispatched, I will simply need you to send it back to me when you receive it. Once I receive it in unopened, saleable condition I will issue you with a full refund. (Return shipping is not refundable unless item is faulty).
*Please note, the item(s) need to be unopened

I CANNOT guarantee any shipping times with any shipping provider in the UK or overseas.

Please see: When Will You Send My Order,
How Is My Order Shipped


There may be issues with the service during peak times (Christmas etc), during public holidays in the UK or abroad and during severe weather. Customs may also hold up any international post at their discretion, which is out of my hands.

In the unlikely event that your order is damaged in transit or somehow incomplete. Please contact me immediately so I can do my best to remedy the situation.
Please provide photographs of the parcel packaging and contents in both cases.
I will need the parcel sent back to me so I can investigate further with the postal service.
I will always do my best to offer you either a replacement or refund. Whichever is more convineant for you.

Please leave 30 Business Days to receive your order.
Please ensure your delivery address was entered correctly, I am not responsible for Lost Post due to this error.

If this time has past with no communication from your postal service about undelivered post. I will take this up with Royal Mail in the UK. International Customers will need to contact their shipping provider.

Any stolen post claim will need to be reported to the police by you. I will then need your Crime Referance Number to report to Royal Mail.

This could be a case of Mail Fraud which will need to be investigated, along with photographic evidence of the shipping forms and any packaging you have received.

You are, of course, entitled to return your item(s) if you are not happy with them for any reason, up to 14 days after receiving them.
Please ensure they are returned in unused, saleable condition as any loss in value will be deducted from your return costs.
You are responsible for return shipping costs, unless your order arrived faulty. Please see: My Order Has Arrived Faulty or Incomplete FAQ.
Please ensure the parcel is wrapped securely and marked RETURN.
You will need to return the order to me for a full refund, I cannot refund otherwise.
Please see: Lost Or Stolen Parcels FAQ for details on returns in this case.
If your order is returned to me as unclaimed by you, I will of course repost but you will need to cover return postage.

Here at Polkadot Crafts I try my best to reuse packaging in my designs which is why some designs will be slightly bigger or a different thickness of card to the rest. This is because I use a variety of card from different sources including empty packaging (I never use packaging that has had uncovered food inside), and new card stock.
My Altered Paperclips are made using a variety of components that include vintage and upcycled beads, charms and chains.
I also do not include a packing slip or written receipt inside your parcels to help in the reduction of paper waste as you will receive your receipt via email from Etsy.
I will continue to develop my packaging process to include envelopes and packaging material from recycled sources.