Returns and exchanges are accepted on standard listing items. Please contact me within 14 days of receiving the order and please always contact me before returning an item. The buyer is responsible for the cost of the return postage and it is recommended that you use a trackable postal service when returning an item - I cannot take responsibility for a return item being lost in the post. A refund will be given once I have received the returned item in it's original condition.
If an exchange is requested this will again fall under the 3/4 week lead time.

Please note - returns are not accepted on any custom/personalised orders unless the item is faulty. Please contact me if this is the case.

Every item is made to order just for you. My current lead time on most items is 2 - 4 weeks. I always aim to make and dispatch orders quicker than this however during busier periods that may not be possible.
You will receive an order confirmation after you purchase and a dispatch notification as soon as your order is sent.

The wire words/phrases can be made with either flat ends or raised.
With the flat option you would hang your item using either small nails or small clear command hooks. These are not included but can be purchased online or via hardware shops for a few pounds.
With the raised option the ends of the wire are made with prongs for you to hang to give a floating effect. Simply hold your wire art against the wall and using a pencil mark where the prongs meet the wall. then drill small holes using a 3mm drill bit and simply pop the prong into the holes - not the whole way, just enough to provide that floating effect.

I like to work with 3mm wire so you will find the majority of my items are listed as 3mm wire. Some of my smaller items are made using 2mm wire and each listing will state which size wire is used.

There are occasions where items can be made larger, however there are restrictions on the size I can make certain items due to the limitations of the wire. Please drop me a message to discuss.

Please make note of the dispatch time on each item before ordering.
I am now back to running this business alongside full time work so it may take longer than usual for me to reply to any messages.
If you have a query please drop me a message and I'll get back to you asap.
You will receive a dispatch email as soon as your items are sent.

Please drop me a message as soon as you can. If I haven't started your order then I am happy to make it in the colour you want, however if your order is already made I may not be able to accommodate this change.

I currently only ship to the UK.

If you find that you need an item quicker than my current lead time please drop me a message and I will see what I can do, however during busier times I may not be able to accept an order at short notice.

Don’t panic! If you've just ordered and noticed it's the wrong address and you need to alter it or have any other query please drop me a message and I’ll get back to you to confirm the changes.

If you've noticed you have used the wrong address after your order has been sent, unfortunately there's not much we can do except wait to see if the item is returned to us and then we can arrange to re-send it to you but we would have to charge you the additional postage fee to re-send the item. I'm sorry this might not be what you want to hear but as a small business we unfortunately can't afford to re-make and re-send items due to customer error :(

If I have dispatched an order and you are not in to take delivery you can usually arrange a re delivery with the courier. If they have tried several times with no luck the item is usually returned to me. Once I have received the item back I will be in contact to discuss the options. If the item is not customised I can either issue a refund or attempt delivery again but this will be at your cost. Any questions please drop me a message.