TheGrayLabel is taking a short break
Reviews
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Lana on May 22, 2023
5 out of 5 starsI absolutely love these! The seller was so kind and helpful in making sure my message would be able to be engraved on the keychains. My order was prepared and shipped out rather quickly which I appreciated. I am very happy with how these turned out and highly recommend them!
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sammrials on May 18, 2023
5 out of 5 starsSo cute! I purchased for a friend that graduated law school
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anne on Apr 13, 2023
5 out of 5 starsDelicate and gorgeous! Thanks so much! The handwriting looks perfect on the bracelet!
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Modern & Delicate Personalized Jewelry & Gifts Handmade in OC, CA
Shop members
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Hope
Owner, Designer, Maker
I'll help you personalize a gift that will make your friends and family cry happy tears!
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Paige Snyder
Maker, Marketer, Photographer
I'll make sure your order gets made and shipped with lightening speed - or at least as fast as we possibly can :)
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
How do I submit handwriting/design files for my order?
If you ordered an item featuring actual handwriting or your own artwork, you can message us with the file(s) after placing the order or email it to me at hopegray@thegraylabel.com. I will respond to confirm receipt or report any issues with your file. You can send the file before or after submitting your order, we’ll match up your file with your order.
Will my handwriting sample or personalization fit?
We can shrink anything to fit so it's really about how readable you want the design. If you want it to really stand out then the sample might be a bit too long and I would recommend breaking it up and putting a portion on each side of the piece. We can crop out any unwanted text and make changes as requested or necessary for the design.
What if I need this by a specific date?
USPS does not guarantee delivery dates, and while we ship as soon as we can it's totally out of our control once it is with USPS. As a result we never make any promises that something will be received by a specific date. If you need an item by a specific date, message us BEFORE you purchase and be sure to include the NEED BY DATE in a note when you order.
How long will it take for me to get my order?
I can't say for sure. We typically ship within our production window specified by product (in many cases sooner) and then the shipping type you select at checkout would determine when you would get it. Most orders are shipped via USPS first class unless otherwise requested and paid for by the customer or where the order size and value warrants an upgrade to USPS Priority or Express mail.
Where is my order?
Once an order is shipped, you receive an email with tracking for that order. Unfortunately, we are still seeing widespread USPS delays. Your orders may take a bit longer to arrive than we’d like. If you aren’t seeing your tracking link or you are getting some kind of error message, message me and I’ll resend you your tracking link.
Note that USPS is also experiencing delays in scanning shipments, tracking & delivery. Your order might arrive before the tracking ever updates. We don't have any information about shipments beyond what we can see on the tracking link.
If you suspect that your shipment has gone missing you can submit a report to USPS to “Find Missing Mail” using the link herel: https://bit.ly/37aCrOY
Do you offer bulk order discounts?
Yes, we do offer group order discounts based on how many items you want to purchase starting at 10+ pieces. Message us for a coupon code that works for your order. Include how many pieces you need!
Seller details
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