We are happy to wrap an item as a gift and include a note as long as you let us know the occasion and what you would like on the note. Also, if the gifted item needs to ship to an address other than what is on your order, you will need to let us know.

Please note that ceramic items require good padding in shipment so a gift-wrapped item will contain bubble wrap inside and outside of the gift wrap in order to make sure the item makes it safe and sound. If you do not want bubble wrap inside the gift, then you will need to order it and wrap it when you receive it.

Unless noted otherwise, all of our items are made with dishwasher, microwave & oven-safe materials and we only use lead-free, food-safe glazes. Of course, if an item is dainty or has elements that could easily crack or break, then you are better off washing by hand and avoiding rapid temperature changes.

When using a stoneware item in the oven, it should not go through rapid changes in temperature such as going straight from refrigerator to pre-heated oven. It is recommended that you put the pot in the oven prior to preheating so it comes up to temperature with the oven or sits out to achieve room temperature prior to cooking.

All of our listings contain the imperial and metric dimensions and capacities shown in the listing. If you require a different size, we are happy to entertain making a custom size for your needs. Just ask.

We are happy to discuss a custom order with you. Just send us a convo.

Many of our items already include an option for personalization. If you have a request for personalization on an item that isn't shown that way, just ask.

We are a small home-based studio who currently does individual pieces and small orders. Therefore we are not a good fit for a large wholesale request. However, if your needs are for small quantities or something unique, we are happy to discuss the possibilities. Please send us a convo so we can see if it is a good match for both of us.

There are several steps in the process of designing and creating every piece of ceramics. None can be rushed without running the risk of damaging the piece and having to start over.

1) Working with Wet Clay to Form the Piece - 3-4 days
2) Drying the Greenware - up to 10 days
3) Bisque Firing - once there are enough pieces to fill the kiln, 2 days
4) Glazing the Piece - 2 days
5) Glaze Firing - once there are enough pieces to fill the kiln, 2 days

Once these steps are complete, if the kiln gods have smiled on us, a piece is ready to ship. As you can see, every piece takes a minimum of three weeks to complete if we are starting from scratch and could easily take six weeks depending on conditions.

Please send us a convo. We are happy to make more of most items shown in our shop. We are also happy to change colors and sizes, if needed, as long as the colors are achievable and the sizes fit in our equipment.

We do our best to package every piece well prior to shipping. We also ship exclusively through Priority Mail so everything is tracked and insured. In the unlikely event that a piece arrives broken, please take photos in the original packaging showing the original box as soon as you discover the damage. Contact us immediately and send the photos.

If the piece can be remade, we will likely offer to do so. If it was one of a kind, we will likely offer a refund.

Here is a link to our website that shows over 100 color combinations we have done in the past:

https://cattailstudioarts.wordpress.com

Etsy has no way of knowing when we are able to ship items together in the same box so, when multiple items are purchased, the shipping charge is sometimes too large. What we do is refund any shipping overage at time of shipping based on what it actually costs us to ship to you. Typically that is roughly $10-$14 on the west coast and up to $20-$24 on the east coast. The mid-west falls in between. International rates vary by country.