Announcement
Welcome to PlushArtLab! If you are ordering more than one item fulfilled in house, please contact me and I will check whether it's possible to adjust the shipping in a custom order.
* Please note UK Bank Holidays are not business days, and orders will be posted the following business day.
* Estimated delivery times on listings are estimates provided by the UK postal service. Delivery may be delayed by customs or local postal services and my estimates can be found under shop policies.
Have a question? Please contact me at plushartlab (at) gmail.com
Twitter/Instagram/Facebook @plushartlab
© 2023 PlushArtLab All rights reserved.
Featured items
Items
All Items
Reviews
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Roxanne on Mar 24, 2024
5 out of 5 starsI wish the photography of the stitching were just a bit crisper to get the contrast of the lovely design. However, the colors are bright and it’s a very unique design perfect for giving to your most beloved biologist. I’m excited to give it to my friend who’s graduating. I also like that the card opens on the short side despite the landscape design, which feels fresh. Responsive customer service and quality materials. One of a kind design!
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Gabriella on Jan 13, 2024
5 out of 5 starsBought this as a gift and they loved it! Great quality and was super cute.
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Ava on Nov 30, 2023
4 out of 5 starsSo cute and perfect to give as a thank you note to my lab mates! It looks like embroidery and canvas on screen but is just a printed image!
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Alshayma on Nov 17, 2023
5 out of 5 starsThe quality of the item was perfect and it matched the description
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Catherine on Oct 27, 2023
5 out of 5 starsFun unique card for a PhD viva. Nice quality paper and printing.
About PlushArtLab
Shop members
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Jessica
Owner, Designer, Maker
Production partners
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Textile Supplier
London, England
Supplier of high quality, sustainable, ethical bags and garments
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Printer
United Kingdom
Fine Art Trade Guild recommended printer that provides high-end fine art printing services.
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Enamel Pin Producer
United Kingdom
Produce enamel pins based on my designs using specialised equipment.
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Printer
London, England
Print cards of my design using specialised equipment.
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Printer
Chatsworth, CA
Print my designs on products that require a larger production facility.
Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Packaging
Cards are sent in hard backed envelopes.
Small embroidery pieces are placed in small gift boxes and posted in Jiffy bags.
Framed embroidery art is wrapped in tissue paper and bubble wrap, and posted in a sturdy cardboard box.
T-shirts and tote bags are placed in clear biodegradable compostable sleeves and posted in recyclable envelopes.
*During busy times, other packaging may be used due to supplier delays.
Payment
The buyer is responsible for charges for currency exchange, taxes, and customs duties. The parcel will not be marked as a gift.
You do not need a PayPal Account to pay for your items through PayPal.
You can choose the PayPal Option during checkout. After you submit your order, click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Shipping - In House
Following payment, ready to ship items will normally be brought to the post office within 1 to 3 business days and sent via Royal Mail 2nd class for UK and International Standard everywhere else if you do not upgrade.
If you are in the UK, the package should be delivered to your address within 3-5 business days after shipment. After shipment, the packages should be delivered to your country within:
Europe 5-15 business days
North America 9-20 business days
Other 10-25 business days
These are estimated delivery times by Royal Mail and are not guaranteed.
Delays due to customs and local mail service are unfortunate but may occur. You may have to be extra patient for customs to release your parcel.
Shipping - Excluded Countries
I am unable to ship to all countries due to financial and legal obligations involved in waste management in some countries. It doesn't make financial sense if the number of orders from the affected country doesn't justify paying an annual fee. For this reason, I will cancel your order if you request delivery to affected destinations, including but not limited to:
Bulgaria, Cyprus, Czechia, Estonia, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Spain, Sweden.
Damaged item
Please contact me with the date the item was delivered, photographs of the damaged item and packaging within 2 days of delivery, so that we can submit a claim with Royal Mail or Printful.
Then, return the damaged item via tracked delivery to be issued a refund within 14 working days of receipt. If you return the item via standard delivery and the item gets lost during transit, you will not be issued a refund.
Lost package
Please contact me if you have not received your package within 14 days after dispatch in the UK, or 25 days outside the UK. If you have your tracking number, you can track your package here: https://www.royalmail.com/track-your-item
I offer Signed For delivery. If you choose to have your package delivered by Standard Service rather than Signed For, this is at your own risk.
Returns
Custom or made to order exempt.
Convo me to return your item in its original condition in the original packaging within 14 days of receipt. Buyers are responsible for return tracked shipping costs (even if you used standard delivery to receive). You will be refunded within 14 days of receipt of the return package. If the item is not returned in its original condition and packaging, refund will be deducted for loss in value.
If you are returning an item from outside the UK, indicate clearly on the package that you are returning a purchase. Customs duties or taxes incurred during return will be deducted from the refund.
If the package gets lost during return, please provide the tracking number. Without this, no refunds will be issued.
Custom and personalised orders or any questions about your order?
Convo me here->
http://www.etsy.com/convo_new.php?to_username=plushartlab
or email at plushartlab (at) gmail.com
Please keep in mind that custom and personalised orders will be charged at a higher rate than in stock items as additional time and attention is required to complete the requested item to your specifications (starts at +50% for handmade items).
Item redelivery
If a package is returned to me and needs to be resent to the buyer, the buyer is responsible for redelivery charges and any associated costs (customs, etc. ). Please ensure your delivery address is accurate to prevent this issue. If there is a discrepancy between your address on Etsy and that on Paypal, your item will be sent to the address listed on Etsy.
Safety
Items available in my shop are not toys and not intended for children under 14 years old. Extra care should be taken to keep them out of reach of children if they could be mistaken for toys.
Seller details
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