Please pay for your item within 2 days of purchase. All sales are final. If you are unhappy about something, lets talk about it, and lets resolve it.
Please understand i cannot be held responsible for things that go astray in the post. If you want to add insurance to your parcel, please ask me and i will add the appropriate postage to your bill to cover it.
All items will be sent via First Class Mail within 2 days working days of payment for dresses and fairy wings.
I will accept PAYPAL only

THIS IS IMPORTANT!!!

If you do choose to send payment via an e-cheque that is absolutely fine
BUT I WILL NOT start your order until your payment clears....
So whatever date it clears i will then commence work on your order and NOT before
Thank you for understanding.....

MOST IMPORTANT!!! PLEASE READ ALL MY SHIPPING POLICIES!!!

If you choose a standard delivery service on checkout, it DOES NOT include a tracking number. If you need a tracked signed for and insured service, please select it from the pull down menu.

Dresses or fairy wings will be sent out within 2 working days of payment....Your item will be sent out in a well padded jiffy/parcel to keep down shipping costs for you.

If you order a pair of wings that are a custom design and not in the shop, these can take up to a week to make the tiny sizes...MSD and SD will take much longer, on average 3 weeks or more.


Eyes take longer....All eyes are made from scratch and to order, I do not hold any in stock. Typical processing times take between 10-14 days depending on sheer volume of work and weather conditions which add to the drying times

Your item should arrive within 1-3 weeks internationally, and 1-7 days within the UK. if you do not receive your item within this time frame please contact me.
Contact should be made within a reasonable time frame. I cannot do anything if you do not contact me within the first 4-6 weeks. You MUST contact me through Etsy where you placed the order. I know many of you belong to the big doll forums, but it is not my responsibility to try and make contact via such forums if I cannot get an answer from you here on Etsy.
All my parcels are sent out on an untrackable service unless you ask for an insured signed for service at extra cost to you. They are sent on an untrackable service ( other than arranged through me by you) to keep the shipping costs as low as i possibly can for you.
If you have Customs charges within your country you will have to pay them.
If you are liable for VAT payments in your country YOU are responsible for them. You will have to pay them it is not up to me and is also illegal for me to pay this charge for you.
Please also note that U.S/Canadian postal service is notoriously slow..This is totally beyond my control....I cannot do anything about this so please be patient

MOST IMPORTANT !

if you have changed your address recently, please let me know. I cannot be held responsible for something you do not update....Please also understand that I will not be able to replace your items for you if they go astray, because you have not updated your address nor will you receive a refund.

If you do not receive your item in a reasonable time frame please contact me

Please also take into account that my colours on my eyes are true colours and not computer enhanced in any way....please also realise that colours vary from monitor to monitor...
I will not give refunds if you have ordered the wrong colour, i only give refunds for faulty items

ALSO PLEASE TAKE INTO ACCOUNT THAT I AM AT THE MERCY OF THE GLOBAL POSTAL SERVICE. If your item is a little late in arriving in a specified average time frame, it is NOT MY FAULT...I will try my best to help you

If you are a country that has import duty and vat charges YOU are responsible for paying them, not myself. It is illegal for me to do that for you, so please make sure you are aware of what the charges will be upfront.

FAQ

Question:
Can you make me eyes that are under 14mm?

Answer:
Yes. I now make 12mm eyes. I can also make 10mm but these will cost extra due to the tiny size.

DISCLAIMER
Question :
I want to submerge my doll in water for an underwater shoot, will I be safe to do so?

Answer :
In one word NO! If you get your eyes wet or submerge your eyes in water, you will ruin them. Please DO NOT get them wet as you will ruin the glaze. My eyes are NOT glass...With every package I send out I will also include a care sheet for your eyes. Please read it carefully it is for your benefit not mine, I will not replace ruined eyes.


Question:
I live in the U.S and I ordered my eyes recently, can you tell me if they have gone out yet and when will they be here?

Answer:
My eyes take between 10 - 14 days to create. I need this time for them to dry properly and it very much depends on weather conditions and sheer volume of work. Please note I do not work at weekends or public holidays. I also will NOT start your eyes on the same day as your order. They are made on a first come first served basis....You may be at the top of the queue or at the bottom, it just depends. Please note I do not hold any eyes in stock whatsoever, I have a master set and that's it. When stated they are a pre-order, it means just that.

Question:
Where is my tracking number?

Answer:
On checkout you have 2 choices: you can either choose a standard delivery OR you can choose an enhanced shipping service that will include a tracked signed for service.
Standard delivery DOES NOT include a tracking Number
Enhanced delivery DOES include a tracking number, but there is an additional charge for this service.
You have to select the enhanced service at checkout.

Question:
I ordered my eyes a week ago where are they?

Answer:
My eyes are handmade, they are not produced in a factory...I make them from my home....some designs are hand painted within the iris so this also takes time.

Question:
I thought your eyes would be a different colour,I want a refund.

Answer:
I will not refund just because you do not like the colour. Please note in every single listing it is stated that
"Please also be aware that the finished products colours may vary slightly to what your monitor displays, I have displayed these colours to the best of my cameras capability"
If you are unsure of the colour please do ask me and I can tell you what you need to know.

Question:
I am making my own doll, can I bake the eyes?

Answer: Please DO NOT attempt to bake my eyes, they are not glass.
They will not withstand a high heat, and you will ruin them

Question: I don't think they suit my doll, can i return them for a refund..

Answer: simply put NO you cannot return them for a refund. Please be careful with your choices. ALL sales are final .

Question: My eyes have arrived damaged, what can I do?

Answer: I will always request a photo of said damage, and will assess it for myself. Should you need a replacement or refund I will discuss that with you.

They are made to order...They take time...please understand

If you want eyes that will be sent to you quick then you can buy eyes from many websites and shops on the web....
My eyes are designed by me made by me..they need to be hand rolled, cured, glazed and finished so please understand I will not send out eyes of an inferior quality....

They are NOT plastic They are NOT glass they are a "recipe" that has taken me 3 and a half years to perfect, so they cannot be rushed

Please also note I live in the UK

Orders placed for in stock eyes, wings, dresses will be sent out a.s.a.p

But please be aware that items can take anywhere up to 3 weeks even longer from posting, depending on where you are in the world.


Details about EYE orders

Please note - I DO NOT supply you with eye putty, you will need to supply that yourself.

IMPORTANT ! PLEASE READ YOUR CARE INSTRUCTIONS, THEY ARE FOR YOUR BENEFIT.


Also please do not compare iris size to other companies . All iris sizes from company to company vary, and mine are no exception. They are MY sizes and if you need measurements before i start your order please ask me.



UK can take up to 1 week EU can take 1-3 weeks

U.S and Australia can take up to 3 weeks even longer

I have no control over postal/shipping times

I do get asked quite often within 1 week of ordering where international orders are.... I give a estimated time of 10 - 14 days to give me time to create my eyes to the highest standard that I can produce for you as a customer....This time may occasionally be reduced due to light work load, but on average it will be the stated time....

if a pair of eyes that I am making don't dry properly, or are not up to standard I WILL NOT send them out...I will start them again so I have to have this time period if anything goes awry.

Please understand once they go out of my hands into the postal system, I have no control over the post and how long it takes....

I receive your order via Etsy
You will then go into a queueing system that is on a first come first serve basis
I then make your order which can take 10-14 days
When finished I will contact you and tell you when your order has gone out in the post.

The 10 - 14 days is the time it takes me TO MAKE your order, the 10-14 days DOES NOT include your shipping times....So please make sure your order in plenty of time.

I create the eyes on my own, they are not produced in a factory and they are not the DIY inserts..My eyes are handmade and take time.

If you are in a country that has an import/VAT laws you will have to pay your own customs/import duty. I am not at liberty to pay these charges for you, it is your responsibility not mine. I will also NOT mark the value of a parcel down for you as this is illegal.

Privacy Policy

I WILL NOT under any circumstances share your personal details with anyone else at all.
Your email address and home address will be safe, as well as your Etsy ID or anything connected with you as a buyer whatsoever

Thank you so much for understanding