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Shipping -
Standard Delivery Untracked
I cannot track any standard 1st or 2nd class RM postage so if you select this option I will not be able to provide you with an update. RM consider an item lost 10 working days from the date of delivery.
https://www.royalmail.com/latest-news/consumer-faqs#deliveries
What shipping carriers do you use?
RM 2nd class standard (NO TRACKING) or you can upgrade to RM 1st class (no tracking) or Tracked 24 or 48. For orders over £35 I use a tracked courier/RM tracked 48 service. For orders under £35 you can choose to upgrade to a courier/tracked service for a fee.
For International orders I use Royal Mail International Tracked.
Will you provide me with a tracking number?
For standard UK orders I do not use a tracked service so I am unable to check where your order is unfortunately. Please see above.
Tracked orders will receive a tracking number and link in your dispatch email. Please note that RM do not always update their tracking at each step of the journey but will show when it is ready for delivery.
International orders you will be provided with a tracking number and a link to the Royal Mail tracking url when I ship your order.
Where is my order?
Once your order is ready you will received a email to say it’s been dispatched and which service it’s been sent on. Please check your spam folder as sometimes emails can go in there.
CANADA, AUSTRALIA and USA
Some orders are taking much longer than the quoted times for delivery. If you need an order by a certain date please upgrade to express delivery.
Mostly orders are arriving on time but please allow for delays and I cannot give you a rough estimate of when your order may arrive. I apologise for any potential delays and I’m here to try and help where I can to ensure your order arrives to you.
Royal Mail do not consider a UK parcel to be lost until at least 10 working days (Mon -Fri)
after it was posted. Therefore I cannot replace a lost parcel until then. For international it is 25 working days.
You can check how RM is delivering in your area by checking their daily service report.
International orders are sent Royal Mail tracked. You should be able to track your parcel’s journey here
https://www3.royalmail.com/track-your-item#/
Some countries will have more detailed tracking available, for more information see here https://www.royalmail.com/help/tracking-items-sent-abroad-from-uk
Please allow up to 2-5 weeks for your order to arrive. Check here for the latest international incidents that may affect your order. Etsy's estimated delivery dates do not account for any delays or custom delays. I am not able to provide refunds for late deliveries.
Posters/poster hangers will be sent via RM tracked 48/courier and will come straight from my print lab. Please note that my print lab has sites across the world so your dispatch country may vary. Please get in touch before placing an order if you have any questions.
You’ll receive a tracking number and link in your dispatch email (check your spam folder if you’ve not received it).
There is a problem with my order
If you’ve placed an order and there is an issue, please take photos and email me with your order number outlining the problem. I will try to respond as soon as I can.
If your order is damaged please also take photos of the packaging.
Personalised items are exempt from any refunds. If there is a fault I will replace the item once fault has been established. Please see my returns policy for full details on all refunds and cancellations.
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About littlempapergoods
Hand drawn nursery and home decor.
Shop members
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Claire Hardwick
Owner, Maker, Designer
Mum of two children - Max and Mabel for who Little M was named after. I run my business full time from my tiny studio in Leicester, England.
Production partners
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Digital fabric printer
United Kingdom
My production partner digitally prints my design onto fabric and hems the edges to finish. They are based in the UK and paying their workers a living wage. They also operate a zero to waste scheme and the fabric is printed using eco friendly inks. The fabric is also organic, unbleached cotton.
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Printers
United Kingdom
Large format print company.
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Framers
London, England
My production partner creates these hangers for me in their UK factory.
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Lasercut Wood Workshop
United Kingdom
I have commissioned a UK small business to create these hangers using my own specifications.
Shop policies
Delivery
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
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