Announcement    PLEASE Read this announcement for a full listing of our Shop Policies and Welcome Message before placing an order :)

Medicine, food, aromatics are of the same origin. We hand-compound all natural fragrances based on this ancient philosophy to balance body, mind and soul.

They are free from:
-Parabens
-Phylates
-Bullsh*t

**These are all natural perfumes, with the exception of the occasional product (and I specify if oils contain any synthetics in the listings).

We custom-distill top shelf Oud oils, Mysore Sandalwood - and a host of other unusual and rare materials. Many things we make. Some things we pick up along the way. All are rare, hard-to-find items and materials, many of which are exclusive to Rising Phoenix.

Although it is not feasible to test each and every batch of each and every material we work with, we do our best to work with reputable vendors and distillers to get the purest raw materials to work with.

I make various traditional Attar-style and Oud-based products - both incense and natural fragrances, without relying on synthetics. If you are looking for pure Sandalwood oils, pure Oud oils, high grade Senkoh (incense sticks), Resins, and DIY materials - you'll find the widest selection of top quality products and materials right here at Rising Phoenix to be better than ANYwhere on the internet.

Please feel free to message me here in my shop if you have any questions.

Wholesale inquiries are welcome.

Thanks for Shopping!
~JK

Be sure to join our Fans of Rising Phoenix Perfumery FB Fan Group (copy and paste the link if it doesn't link automatically) :



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FAQ / Disclaimers / Cancellations / Refunds / Shipping / Et al :

I juggle my clinic and my perfumery work - so it may take a little time to ship your package. Although I try to ship as quickly as possible - **it can take up to 3-4 weeks to ship**, give or take, not including the day your order was placed, holidays and weekends. Please allow some flexibility around holidays - and nowadays since Covid - as order volumes are high, shipping delays are normal, and many factors are simply out of my control.

In other words - I try to get packages out ASAP. This is an artisan shop, after all. Please be patient as I work to get orders out as quickly as possible.

I appreciate your patience - you should get a shipping notification as soon as your new aromatic toys are headed your way!

If you have any further questions, you can write to:

JDeLapp [!at] TheRisingPhoenixGroup.com


DISCLAIMERS :

1. Regarding Items Damaged in Transit or Problems with Customs

We ship out thousands of items to over 50 countries every year. Very rarely are there problems with any of our packages.

However - if Standard Shipping is chosen and insurance is not purchased on a package to cover the value - please understand that that is the *choice of the Buyer* - and not the responsibility of the shop in the event of any problems. It is your responsibility to insure packages. **If Etsy doesn't offer an option to purchase Insurance and you'd like the package insured, please reach out to me ASAP so I can get an invoice headed over for the insurance.

Also - when shipping internationally, it is the *responsibility of the Customer* should there be any problems with Customs. We are happy to help and lend a hand where possible, but the responsibility of the shipment and its contents belong to the Customer. Please get in touch with ASAP about any potential Customs hiccups.

Customers are also responsible for paying any related Customs fees for receipt of the package. Failure to pay them does not constitute a valid reason for cancellation of an order. Failure to do so will be considered completion of an order.

**Please also double check that your shipping is correct. Packages are shipped to the address provided at checkout, and should it turn out to be an incorrect address that we are provided, that is the responsibility of the Buyer. Please contact us about any corrections ASAP.

Please add any special requests to the NOTES when placing your order.

Please get in touch with us ASAP to correct any incorrectly provided information.


2. Shipping to Certain Countries

We ship to all countries, with some caveats...

**Between October and the end of February, I set international Orders to ship by EXPRESS. Ever since 2020, this is necessary as many packages go missing, and I can no longer take responsibility for missing packages out of my control. I do this for both your safety and mine. Thank you for understanding.

**When shipping to :

-North Africa
-Gulf Countries / Middle East / Central Asia
-India
-Pakistan
-SE / Pacific Asia
-Central / South America
-China

-->I HIGHLY recommend shipping with an expedited shipper. Select PRIORITY INTERNATIONAL EXPRESS to best insure you receive your order.

**If you select USPS PRIORITY INTERNATIONAL EXPRESS - I ship this option by DHL / UPS / FedEx at my discretion. There is not always an Express option.
-->Take this to mean PRIVATE CARRIER

**Domestically - I ship USPS PRIORITY EXPRESS by UPS
There is not always an Express option, so I will normally select the fastest UPS option, at my discretion.

Choosing STANDARD INTERNATIONAL Shipping and choosing not to insure your package is the choice of the Buyer. This ships by USPS - internationally it may not come with tracking, and may take much longer than standard shipping times since Covid. If time or security are a concern - best to pay for the EXPRESS option. These packages arrive more quickly and more securely, and I can actually communicate with the package.

Please also understand that Customs delays when shipping to these countries is not uncommon. Nor are those delays my fault. Your patience is appreciated.

Shipping times since COVID - both domestically and internationally - are slower. ESPECIALLY between October all the way through the end of February. If you are short on patience - please opt for one of those expedited shipping options by selection EXPRESS. Even then - delays are more normal since COVID, and these delays are out of our hands and out of our control. Patience is a Virtue.

REMEMBER :
Shipping Express / DHL / UPS / FedEx helps to minimize risk, but does not fully eliminate risk. It is the Buyer's responsibility to minimize and eliminate risk by selecting premium shipping levels, and the only sure way to eliminate risk is to contact us and request and purchase insurance on your package. Remember - these are choices You, the Buyer, makes. We do not accept responsibility for your choices regarding risk. If you don't want to pay for the extra security - we do not accept the responsibility on your behalf. We do not insure packages unless you contact us to request it, and pay separately for insuring the full value of your package.


3. Regarding Returns / Refunds / Cancellations / Layaway / Procurement

The rare, premium, and unique goods found in this shop weren't "Made in China" last week. These are not commodity goods, nor are they inexpensive to procure and produce. There is a tremendous amount of time, effort, and expense that goes into finding and sourcing the best quality materials the world has to offer, and into making our products. The amount of Time it takes to do this work, the Financial Risks we take in doing it, and the Losses incurred along the way is tremendous.

Additionally, sample sizes are available for nearly every listing. Please sample an item first before purchasing a larger size / quantity if you are not sure you will like it. I imagine you wouldn't want to purchase a bottle that was previously in the hands of and used by another customer, or a piece of wood or incense someone has broken up into pieces - and as such we can't resell returned goods, nor do we accept returns for this reason.

Scent is also highly subjective and very personal. We do our best to accurately describe the materials and items sold in this shop. Please understand we cannot guarantee everything to be to everyone's personal tastes. Again - sample first if you feel unsure about an item. There is no accounting for personal tastes.

4. Any special constraints need to be listed in the NOTES when putting in the order. No promises being able to accommodate special requests after the order is placed.

5. We ship out a lot of packages. In the event that an item managed to not make it in to your package, please let us know ASAP so a replacement can be shipped out. We will ship rather than refund any oversights.

As you can see - there is a variety of considerable expenses that go into the making and procuring of our products.

Therefore - this is not the kind of operation that can absorb the additional cost of accepting returns.

Please sample first. Most oils have 0.3g or 1g Sample Sizes.

**All Sales are Final.

**We do not accept Cancelations on orders.

**Nor do we accept Cancelations on Layaway or Procurement.
-->If you decide to abandon an order, all monies paid are non-refundable.
-->We do not accept Cancellations due to the artisan small business nature of our work

FANS OF RISING PHOENIX PERFUMERY (FB) :
www.facebook.com/groups/FansOfRisingPhoenixPerfumery/about

**Making a purchase with Rising Phoenix is an Acknowledgement of Acceptance of these Terms and Conditions