I accept credit and debit cards, Etsy gift cards and other international payment methods where available. Refunds are considered on a case-by-case basis so please purchase responsibly.

*IMPORTANT INFORMATION* Due to COVID-19 pandemic some delays in processing and shipping time may happen. Please contact me before placing an urgent order and state the wedding date in the message at the checkout :) Thank you!

Heartmade Cottage ships worldwide from England.

All my items are handmade to order. Standard order processing time is 4 weeks but at busy periods it may take up to 6 weeks before your item is shipped to you. Please note that estimated shipping date provided at the checkout is for guidance only and is not guaranteed. If you require your item to be processed faster don't hesitate to contact me as I may be able to arrange my workload to accommodate your request

*Items shipped within UK are posted 1st class and normally delivered within 1-2 working days. Orders over £35 are shipped using 1st class signed for service; Wedding cake toppers and orders over £50 are shipped by Special Delivery as standard

*Items shipped to Europe are normally delivered within 1-2 weeks; wedding cake toppers and orders over £35 are shipped using tracked service as standard.

*Items shipped overseas should normally be delivered within 2-4 weeks; wedding cake toppers and orders over £35 are shipped using tracked service as standard.

Shipping upgrades are available for orders up to £35

The above time frames are what Royal Mail strives to achieve, but they rely on postal services around the world, which means that unfortunately they can’t offer a guaranteed delivery time, and they can’t compensate for delays or missing Track & Trace information. Please allow room for delays and be aware of customs which may occasionally hold your parcel for several weeks.

1.Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I am also required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.