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Privacy policy
Dear Etsy,
you can go fuck yourself.
I'm done with you, you can now handle all this shit you have caused to my shop, i quit.
During COVID-19 you decided that you want to help shops with advertising on facebook, google etc, you doubled my sales and took 12-15% from every sale. There wasn't even an option to opt-out from this "help". It doesn't take a lot of brain power to understand that during this time post offices are struggling - USPS and other national postal service providers have made it clear - THERE WILL BE DELAYS because of how many things are being bought via internet. I shipped everything, about 600 posters and puzzles during this time. My profit marines aren't great but enough for me. But then you took additional 12% to already existing fees that adds up to about 10% of each sale. So you now took about 20% (!) from my sales. And even if i don't think that it was cool that there wasn't an option to opt-out of your "help", i didn't complain even tho my work doubled but profits did not. But now you are just giving out refund FROM MY MONEY because deliveries are late. Are you fucking kidding me?! So now you have taken 20% from my sales AND giving out full refunds even if there are tracking codes that shows that everything is shipped and packages are in hands of national post offices. ETSY - FUCK YOU! You have created a situation where you say you are helping your store owners with extra sales while actual situation is - you take 20% cut from sales, create a situation where my workload has doubled but profits have not, let me spend all the money that is needed for production and shipping (these costs are also higher during this pandemic) and then you take back 100% of the sale money because shipping is delayed not because of me but because of the national post offices. Did you give back that 20% you took? Fuck no. So now i'm in a hole because of spent production money, shipping costs and your 20% cut and it all comes out of my pocket because you are issuing full refunds because of 1-2 week shipping delay from fucking Italy to the US.
I have always done everything i could for my customers, you can see that by 80 five star reviews, but now.. fuck you etsy, i'm not even gonna make and ship out the very last orders because at this point i'm just losing money on every sale because of the retarded situation you have created. Etsy, go fuck yourself and your staff members that are issuing these refunds without even taking into account the fucking pandemic, without contacting me and just using common sense. From now on you can issue these refunds from your own pocket (and my guess is that now out of nowhere you will give post offices more time to deliver these packages because money would come straight out of your pocket (plus my 20% you already took)).
To my customers, i apologize and this comes very hard to me just to abandon you like this, i won't be replying to any questions anymore and will let Etsy handle everything. PLEASE, ALL OF YOU SHOULD CREATE CASES AGAINST MY STORE AND ASK FOR A REFUND THAT ETSY WILL HAVE TO GIVE YOU - this way you will not only get a full refund but also get your order (except for like very last 10 orders, you will just get a full refund).
Etsy, once again FUCK YOU, i'm out,
Sofia
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