Announcement
Hello friends! We're happy you found us. Here are a few answers to our most frequently asked questions:
TURNAROUND TIMES - Turnaround times are listed on the product page and vary depending on the item. We run on time or early.
ITEM DESCRIPTIONS - We aim to be helpful and informative in our item descriptions. We include all the details--sizes, colors, fonts, proof policy, how to order--to make it easy for you. If you still have a question after you read the item description we are here to help! Just send us message and we'll get back to you ASAP.
NAME CHANGES - We begin production right away. Double check the name and spelling before submitting your order. We aren't able to change personalization details once an order is in production.
We're always happy to help you! Please send us a message if you have any questions.
xoxo,
Lindsey
Sugar House Baby
Featured items
Items
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Reviews
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Frankie on Apr 18, 2024
5 out of 5 starsSo soft and absolutely beautiful!! Excellent quality. Very light weight.
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alexandria on Apr 17, 2024
5 out of 5 starsLove this blanket and the color! I got the color leaf and love the shade of green.
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Caitlin on Apr 17, 2024
5 out of 5 starsI absolutely love this blanket, it is so soft and the name is nicely printed, and you can easily read it . Can't wait to take this with us to the hospital !
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Exquisitekiti on Apr 17, 2024
5 out of 5 starsGreat ! My sister loves it ! Best gift for baby shower
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About SugarHouseSwaddles
Production partners
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Textile Mill
China
Our textile mill custom weaves and dyes our fabrics, and also finishes select colors of our solid color muslin swaddle blankets.
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Textile Mill
Pakistan
We work with a female-owned factory in Pakistan to produce our own designs for muslin, waffle blankets, and solid jersey items.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
How do I view the fonts and colors?
You can view font and color options for personalized orders on our website. Copy and paste this link to use our preview tool, then return to Etsy to complete your purchase:
https://www.sugarhouseshop.com/products/preview
Please double-check spelling and enter your name exactly as you'd like it printed. For example, if you would like all lowercase or all uppercase please type that in your comments.
What is the turnaround time for personalized items?
Turnaround time for personalized items is up to 10 business days. This means it will take up to 10 business days before your personalized items are ready to ship. Please allow the full time for your order to process. We are not able to rush orders faster than our standard turnaround time.
Business days are Monday through Friday 9:00 am to 5:00 pm MDT excluding federal holidays.
Will my order be finished early?
We run on time, but please allow the full processing time for personalized products. Our customer service team is not able to check if an order will be finished early, they will only be able to let you know the due date for your order which is 10 business days after the order is placed.
May I rush my order?
We only have one rush option and that is our rush minky 30X40 blanket. It has a special listing.
We do not have rush processing available for our other personalized products. If you already placed an order with us, we are unable to change the processing speed.
How long does shipping take?
Shipping options and estimated delivery speeds are shown during the checkout process. The shipping speed applies to the delivery timeframe only and does not include production time for personalized items. Most shipments take about 2-6 business days for delivery. For urgent orders, we recommend UPS rather than USPS.
Most packages arrive on time, but carrier delays can happen. The posted shipping speeds are estimates only and are not guaranteed.
Due to the impacts of COVID, shipping carriers are experiencing more frequent and longer delays.
When will I receive my order?
Please allow up to 10 business days for production plus about 2-6 business days for carrier delivery, depending on the shipping method chosen at checkout.
Do you send design proofs for personalized products?
We aim to make and ship orders quickly, and therefore we do not send design proofs before processing orders. All of our font and color options can be previewed in advance on our website.
May I make a change or cancel my order?
We begin working on orders right away, and therefore we are unable to change or cancel personalized orders once we start working on them. Please select your options carefully and double-check spelling before placing the order.
Can I update the shipping address?
Please contact us right away if your order has an incorrect shipping address and let us know what address you would like to use instead. We will do our best to assist you before the shipment is sent.