Announcement
Our shop is based in Perth, Western Australia.
***NOTE: If you place your order on or after 10 December 2023, you would NOT be able to receive your order before Christmas 2023.
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Due to the impact of COVID-19 and the serious delays to all International destinations, we've made a tough decision to temporarily suspense all International sales (EXCEPT New Zealand) until further notice. Domestic delivery within Australia are also impacted and the estimated delivery time provided by Etsy is for REFERENCE only. We would highly recommend domestic buyers to upgrade your postage to Express parcel post to avoid/ minimise the delay.
Rest assured that I’ll always dispatch your order as soon as I can and all the shipping will be sent with a tracking number. Please feel free to message me if you have any questions.
Good to know >>> For items that normally requires 3-5 working days to process, If you place your order on Friday or Saturday (AWST) there will be a good chance that your order can be dispatched on the next Monday or Tuesday. If you have a certain date that you need to receive the order (in a tight timeframe), please convo me before placing your order to avoid disappointment.
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GOOD NEWS!!
Our shop is one of the official Padico Japan Air Dry Clay retailers in Australia, that means you can find good quality made in Japan air dry clay with a CHEAPER price AND more varieties to suit your crafty needs.
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Reviews
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Alpha on Mar 2, 2024
5 out of 5 starsI bought this for an event, and everyone there commented on how different it was from Crayola or other Western clays. Truly lightweight, with amazing colour mixing properties. Tracy responded to all of my questions promptly, and the clay was packaged in a nice cardboard box, complete with a thank you note for the postie on the outside! It's not often you find someone who truly cares for both the customer and the local community so much :))
Tracy responded on Mar 4, 2024
Thank you so much for your great review Alpha! We are so glad that your event went well with our Hearty lightweight clay :)
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meisoddities on Aug 14, 2023
5 out of 5 starsI just what I was looking for, thank-you for the extra tip on how to store this clay. I appreciate it as I was storing it incorrectly before.
Tracy responded on Aug 18, 2023
Thank you for your great feedback meisoddities :)
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Freya on May 25, 2023
5 out of 5 starsAbsolutely beautiful! It arrived so quickly and the craftsmanship was stunning. Just like the pictures and an amazing cake topper for my son’s first birthday. Thank you so much!!
Tracy responded on May 25, 2023
Thank you for your wonderful 5 stars feedback Freya, we are so glad that you loved the cake topper as much as we do :)
About KichiCutieClayCraft
Shop members
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Tracy
Owner, Maker, Designer
Clay artist from Perth, Western Australia.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
What is your refund policy?
1. We Do NOT accept refund request due to change of mind.
2. If the item is already in transit and the buyer wants to cancel the order and have the order refunded, the buyer have to return the order (using tracked postage) once received it and then send it back to the seller in the same condition it was sent. The return cost of tracked delivery must be paid by the buyer. Only the cost of the item (minus 10% restock and admin cost) will be refunded once the seller received the returned order.