Wondering why we charge for a proof?

➤ I do understand wanting to see a proof before ordering, however, due to the volume of orders and custom requests we receive, we simply cannot accommodate a proof for every order.

➤ We are a very small staff of designers and we process sometimes 100 orders a day. When that gets broken down, creating a proof on a single order becomes very time-consuming:

First, our color settings are different for our printers then they are for the screen, as the digital printers we use have different color palettes, so to start with we have to completely change the colors so that we can show you a more true representation of what it will look like.

Second, it is time-consuming to take the design and export it in a different format to send to you so you can review it, we can't just save it in the software we are working on.

Third, customer service becomes very difficult - between sending the proofs, marking that we sent the proof, and then continually checking to see if the customer has written back, we would spend so much time following up on proofs that we would probably never have time to print orders anymore... that may be a bit dramatic, but you get the idea - customer service is the biggest problem with proofing orders as it just takes a lot of our time.

So... while the proof fee doesn't cover the time we spend, it does, at least, offset it some.

Do we make mistakes? Sure we do

➤ I'd love to say that will never happen, but the truth is we are not perfect! We have many checkpoints in place to try to minimize some of that room for error, but of course, if we make a mistake on your order we would replace it right away with no charge to you or the recipient at all.

***********
IMPORTANT

If you request a proof you must respond to your proof within 3 business days. If you have not responded to your proof within 3 days of it being sent to you, we will ship your order as it is.