Announcement
Hello friends!
Now our tulle capes are in the USA Fulfillment Center, so you’ll get wonderful fantasy capes only in 5-7 days with USA delivery. A special offer for those, who have strong intentions to catch magical vibes as soon as possible :-)
Follow the link to see our Cloaks&Capes collection: https://etsy.me/3Yov0vR
Sincerely, DressArtMystery
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Reviews
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Cierra on 24 Apr, 2024
5 out of 5 starsI bought this dress and asked for it in a different color. They were so sweet and updated me every step of the way, and the dress is so beautiful! It turned out exactly as I'd pictured it! I hope to order more dresses from them in the future.
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. on 03 Feb, 2024
5 out of 5 starsFantastic hand-crafted dress - I got the Juliette dress and it looks gorgeous. Seller was on the ball and very open to discussion and communication and making it 100% perfect for me - thank you so much!!
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Cierra on 24 Apr, 2024
5 out of 5 starsThe dress is everything I dreamed of and more, very beautiful!
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Michelle on 23 Apr, 2024
5 out of 5 starsThis was for my custom colour choice! Super helpful finding the colour I really wanted!
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Michelle on 23 Apr, 2024
5 out of 5 starsI am absolutely in love with this dress purchased for my Lord of the Rings themed wedding in August 2024! Seller was incredibly helpful on keeping me informed and ensuring we got the right measurements and the colour I wanted. Material is super comfy! The waist peice, part of the sleeve (like a cuff added just above elbow) and cape are all removable which is awesome!
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Ash on 12 Apr, 2024
5 out of 5 starsThe item is beautiful and extremely well made. I cannot wait to wear it for my wedding day
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Alissa on 11 Apr, 2024
5 out of 5 starsThis dress is absolutely stunning! The craftsmanship is beautiful and I’m so glad I spent a little extra for custom measurements. They were also great at getting me expedited shipping!
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Kenzie on 10 Apr, 2024
5 out of 5 starsCustom Order I requested a custom reversible cloak with fabrics I chose, and not only did the seller deliver, they went above and beyond in the communication and creation process, keeping me updated and giving accurate estimations for each step. The garment is incredible quality, with clean lines and not a thread out of place. I received many compliments on my cloak. It was also very comfortable! Overall, this seller is fantastic to work with and delivers high quality garments, I would absolutely work with them again!
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Terri on 07 Apr, 2024
5 out of 5 starsBeautiful petticoat! Gorgeous quality. Fits perfectly! Love it.
Updates
About DressArtMystery
Shop policies
Delivery
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Policy on delivery
Delivery is available worldwide. All EU orders will be sent by Ukrainian mail special delivery. Overseas orders will be sent by Ukrainian air mail special delivery. Please note that your country may impose custom charges, which we are not responsible for.
It will be your responsibility to inform us immediately about any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
Please make sure that your Etsy address is correct. We always ship to the Etsy address unless the client requests otherwise.
Custom and personalized orders
Custom items are made to measure, therefore exempt from distance selling regulations regarding cancellation. You can cancel an order for a custom item only within 48 hours from the time when order was placed. After this time we will not accept cancellations as your item will have gone into production. Refunds and exchanges are not permitted and items are not available on approval. We are not responsible for corsets and costumes made to incorrect measurements supplied by the customer.
Policy on returns
All items are thoroughly checked before they are sent out to you to ensure the quality of the product. However, if for any reason you find a product to be faulty and you return it to us within seven days, we will amend and make good the item at no extra cost to you. Please make sure that the item is returned along with written confirmation of the fault, plus your order number, name and address, contact number and a brief note as to the nature of the return. Please contact us before any return is made.
How to take measurements
Please make measurements with care. Corsets and costumes made to incorrect measurements supplied by the customer cannot be returned.
Measurements should be taken over an unpadded bra, preferably not after a full meal. When taking measurements around the body take care that the tape measure does not slip down, it should be snug but not too tight.
It may be useful to have someone help you to measure to insure they are as accurate as possible.
Double check all your measurements. If there are any you are unsure of feel free to ask our advice.
Care instructions
Dresses and costumes:
Our dresses and costumes are created of delicate fabrics with hand-made decorations. That's why we strongly recommend not to clean them by yourself but encourage you to use dry cleaning service instead.
Corsets:
Our corsets are made with plastic coated sprung steel bones. In order to preserve their life and prevent them from rusting your corset must never be washed or submerged in water.Small marks can be cleaned with a damp cloth and from time to time it can be dry cleaned, but after most wearings it will be enough to hang your corset over a chair back, inside out, to air.
Always store your goods out of direct sunlight as the delicate outer fabrics can fade easily.
What if the order is lost in delivery?
If the delivery time of your order has exceeded the deadlines indicated by us, and the tracking information is not updated - write to us and we will organize a search for your parcel.
When the postal service searches your parcel and finds it, the parcel will be sent on to you. If the postal service declares the parcel lost, we will replace your order or make a refund for it of your choice.
Seller details
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