To see the estimated delivery date for your order on Etsy.com, do the following:
1. On Etsy.com, click the Your Account icon.
2. Click Purchases and reviews.
3. If available, the estimated delivery date will be to the right of your order.

You can find the *processing time* for an item on the item’s listing page:
1. Click an item you’re interested in on Etsy.com.
2. On the listing page, you’ll see either:
>> Ready to ship in: This shows the processing time for the item.
>> Estimated delivery date: The date range when you can expect this order to arrive.

*The processing time is the length of time our shop needs to get your order ready to ship, or the length of time between when you place an order and when our shop ships your order.

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email, but have not actually received your package, here is what we suggest:

1. USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
2. Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS will generally provide helpful information.

1. Contact our shop with the correct address and we will update it when we print out your shipping label.
2. We can cancel your order. Then, you can reorder the items with the correct shipping address.

Note: Since we are changing the address manually on our end, you will still get a shipping notification from Etsy with the original address you had on file.

Via Etsy Messages

1. On a listing page, click Message Seller under the listing title.
2. If you aren’t already signed in to your Etsy account, you’ll be prompted to sign in.
3. Type your question, comment, or concern, into the textbox.
4. After you Send your Message, we will be notified and can respond.

NOTE: If you've tried to reach us via email (hartwoodco.etsy@gmail.com), chances are we didn't see it. We get HUNDREDS of emails each day from Etsy confirming orders, etc.; so customer emails become easily buried.

Unfortunately, local pickup is not an option at this time.

It is just my husband, Bret, and I (Kerri) running the shop, with the occasional help from our two sons. We try to balance our business and family time the best we can. Sometimes we might be a few days behind in responding to messages, but we do try our best to get back to our customers ASAP!

No; we are not able to engrave trademarked logos or images.

Unfortunately, we do not. When COVID started, our international customers were either not receiving their items, or were receiving them, but with extreme delays. It wasn't fair to our customers or our shop.

Etsy collects and remits taxes as required by law in many countries and states. If you are purchasing something for a tax-exempt organization, or the type of item is tax-exempt in your country or state, Etsy Support can help.

Copy and paste the below link into your browser, for more information:
https://help.etsy.com/hc/en-us/articles/360038780934-How-to-Make-a-Tax-Exempt-Purchase-on-Etsy?segment=shopping