Always play with someone else nearby! All our suits that cover the wearer’s head are designed with emergency valves out of abundance of caution for our customers: one valve is near the mouth, and at least one is near a hand.
When you first receive your suit, first find these emergency release valves. If there are none, absolutely do not play alone. Make sure you have someone to never take their eyes off you. Establish a movement and/or sound to indicate distress before beginning play. Your play partner should have a sharp pair of scissors to cut you out, just in case.

For more safety instructions, watch our short video at https://www.youtube.com/watch?v=HJ51ihAEnrs

Every suit we have sold so far to date has been double layered. This is different than double chambered. Keep reading below for more information.

The majority of our inflatable suits are single chambered. They are however double layered, meaning that the air inflates between two layers. Some of our designs can be made as double or even multi-chambered. Some designs lend themselves to easily make a double or multi-chamber design and others are very difficult to make into a double or multi-chamber design.

Double layered & double chambered are two very different things. We create our double-layered by gluing two inflatables together to create a wearable item that “hugs” the wearer. Double or multi-chambered means there are multiple separate air chambers (usually one under the belly of the person and one behind the back but sometimes arms and legs can also be separate chambers too), and the wearer climbs between the chambers and is suspended while inside, allowing the wearer to feel like they are “floating” between the layers. Customers should be aware that double and multi-chambered items are always more expensive due to the amount of extra materials and labor that goes into creating them. Double & multi-chamber designs are more restrictive.

Unless otherwise noted in the listing, every item we create for our customers is per order. It can take a while to receive the materials from our suppliers, then your order has to wait for one of our part-time crafters. We are a small business with only a handful of part-time crafters, so this can take a little while too. Once the item is created it goes through three, yes three, stages of quality control testing so that we may deliver an excellent product to you.
We do not do rush orders ever. This is because we hold our products to a high standard and value all our customers.

Occasionally we will have an item created as a prototype, as an apprentice project, or just have an order cancelled. When this happens we list the item as IN STOCK, and sometimes it is at a discounted price. These items generally only have one or two in stock and are sold as-is, so once they’ve been purchased they are gone. We encourage people to keep an eye on our store as these items come and go quickly.

We understand that full payments can be difficult to make for some items. Etsy has made it easier for US customers by creating an option for payments in installments using Klarna. You can learn more about it here: https://help.etsy.com/hc/en-us/articles/360055660114-Paying-in-Installments-on-Etsy-Using-Klarna?segment=
(Please be aware that this is a payment plan through Etsy that requires you to pay on a set schedule and is not associated with Candy Coated Kink in any way.)
This option shows up at checkout when purchasing your item.If you'd rather save up and purchase your item when you are ready to pay in full that is perfectly fine too. We create each item on a per order basis, unless otherwise noted in the listing, so there is no rush.

We are happy to talk with you about your custom order! While we do our best to keep orders in-house, there are sometimes requests that we don’t feel qualified to create. In these cases we might speak with one of our trusted suppliers to see if they can create it for you. If we request the supplier to make it and sell it through us, we will always work to reinforce the most commonly stressed parts of an item and test it to make sure it is durable before sending it to you, so that your item will stand up to wearable stress. With some requests we may suggest you contact the supplier directly.

We do our very best to keep our customers updated on the progress of their order. We use a system called Trello that will email you to inform you each time your item moves to the next stage of completion. Once your item has been shipped you will either get an automatic message through Etsy or we will message you directly with tracking information.

That's okay! We have lots more answers to FAQ's.
Click here to see more: https://candycoatedus.com/faqs-and-guides/

If you still don't see your question, feel free to message us through our store.