Announcement
Hi everyone, it’s been a good run, and thank you so much for all your support. Recently, I wasn’t feeling mentally well to reopen the shop, due to school and other stressful things going on in my life. I’ve been feeling mentally drained, and I needed a lot of time to recoup. Something pretty bad happened recently, and it’s taken a toll on me, and I haven’t had a lot of energy. I'm currently working on a lot of new listings, including paintings, posters, and digital art. I want to deeply apologize for my incompetence as a seller. Things were so difficult for me, but that is no excuse for my behavior. If you are in need of any information or need to reach out to me, please feel free to send me an Etsy message or an email. Thank you for everything, and I promise I'll bring a lot better work ethic and be more competent this time around.
Featured items
Items
All Items
Reviews
-
Mars on Feb 22, 2024
3 out of 5 starsThe product never arrived, still waiting for it. Seller/author was very kind and is currently trying to fix the issue and offered to send the digital copy in the meantime (still hasn't yet), but is taking a very long time to reply to my messages (several days). From what I heard the letters are sweet and well written, but the fact that it is taking so long is unfortunate.
-
Frost on Dec 5, 2023
3 out of 5 starsAfter a protracted affair, I finally received the letters I ordered--back in October, that is. I'm writing this in January. USPS also falsely reported the status of the package as "delivered" when it hadn't yet gotten here, though that isn't the fault of the seller. The envelope style wasn't like the pictures in the reviews, as I suppose they stopped doing those? I don't know. It appeared to just be a very low-resolution JPEG printed onto a surprisingly tiny envelope, but I guess I'm just relieved it arrived at all. The author does a pretty okay job of capturing the tone of the characters, and was very eager to help fulfill my order despite the difficulties along the way.
-
kelsey on Mar 12, 2024
1 out of 5 starsnever came lol. ordered Feb 4th. seller won’t respond to me either. pls don’t waste your money here
-
angel on Mar 7, 2024
1 out of 5 starsnever received the letter + the seller doesn't even answer to the messages :/
-
Rayland on Feb 18, 2024
5 out of 5 starsKris was awesome and kept great communication with me. The drawing was exactly as I asked, and I will gladly do business with Kris again. Thank you so much! 🔥 🔥
-
Karina on Feb 9, 2024
1 out of 5 starsDidn’t receive letter yet even though it was supposed to be a long time ago. Will change my review once it gets here.
-
Lil on Feb 5, 2024
5 out of 5 starsI gave it as a gift, and they loved it! Would definitely buy again!
-
Nichol on Feb 5, 2024
5 out of 5 starsThe letter was very sweet, and honestly, more touching that I expected! I definitely recommend this for any Genshin lover!
-
Miroslava on Jan 23, 2024
1 out of 5 starsNever received the item :( tried to reach out and no response. I had to reach out to Etsy to get a refund. There are a lot of good reviews so I'm not sure what happened :(
-
Sam on Jan 20, 2024
1 out of 5 starsI have no clue what the item really is as I have not received it. I asked a Message as my package is in pretransit and still no response. Opened a help order and hoping for a refund. Would not buy from again.
About cloudenchan
a tiny character inspired store
Shop members
-
Kris Jawahir
Owner, Creator
Hi, I'm Clouden! I'm an aspiring writer, aspiring wildlife ecologist, and artist. I'm seventeen and currently in my second to last year of college, here in my home in New York.
-
Nichola Jawahir
Assistant, Shipper
This is my sister! She does all the shipping and letter packaging! She's super great and amazing!
-
Sean Phillips
Assistant
This is my brother! He designs envelopes on my letters! He is the coolest ever.
-
Joan Jawahir
Curator
This is my mom! She gets all the resources for my shop! She's the best, honestly.
Production partners
-
Eva Albertin
Manhattan, NY
This is my buddy Eva, @eveeskchs on Instagram. She is an incredible artist and makes some of the glass paintings on here <3.
Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Gift wrapping and packaging
I don't really do gift packaging, but for things marked as gifts, I tie a special twine ribbon on the package!